Evening Fleet Dispatch & Customer Support Specialist

GetHired, Inc.; Winthrop Harbor (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

All Fleet Inc. in Winthrop Harbor, IL is seeking an organized, driven Evening Operations Specialist to coordinate emergency truck and trailer repair services for commercial fleet customers on-site.

You will answer calls, collect information, dispatch technicians, track progress, communicate updates, solve problems, and ensure every job is properly documented. If you excel in fast-paced environments, we should talk.

Qualifications

• Must have a strong customer-first mindset.
• Professional phone and written communication.
• Ability to stay clear headed during busy periods.
• Excellent attention to detail.
• Disciplined to follow established processes.
• Judgment to escalate when needed.

Responsibilities

• Coordinate emergency truck and trailer repair services.
• Answer calls and collect information.
• Dispatch technicians and track progress.
• Communicate updates to customers and teams.
• Document all job details accurately.
• Support mobile technicians.
• Manage breakdowns from intake through completion.

Skills

Customer-first mindset

Phone & writing skills

Clear thinking under pressure

Attention to detail

Questioning & information gathering

Process discipline

Escalation judgment

Commitment to finish

Punctual attendance

Job description

All Fleet Inc. in Winthrop Harbor, IL is seeking an organized, driven Evening Operations Specialist to coordinate emergency truck and trailer repair services for commercial fleet customers on-site.

You will answer calls, collect information, dispatch technicians, track progress, communicate updates, solve problems, and ensure every job is properly documented. If you excel in fast-paced environments, we should talk.