EVENING OPERATIONS SPECIALIST | NO DISPATCH EXPERIENCE REQUIRED

GetHired, Inc.; Winthrop Harbor (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

All Fleet Inc. in Winthrop Harbor, IL is seeking an organized, driven Evening Operations Specialist to coordinate emergency truck and trailer repair services for commercial fleet customers on-site.

You will answer calls, collect information, dispatch technicians, track progress, communicate updates, solve problems, and ensure every job is properly documented. If you excel in fast-paced environments, we should talk.

Qualifications

• Must have a strong customer-first mindset.
• Professional phone and written communication.
• Ability to stay clear headed during busy periods.
• Excellent attention to detail.
• Disciplined to follow established processes.
• Judgment to escalate when needed.

Responsibilities

• Coordinate emergency truck and trailer repair services.
• Answer calls and collect information.
• Dispatch technicians and track progress.
• Communicate updates to customers and teams.
• Document all job details accurately.
• Support mobile technicians.
• Manage breakdowns from intake through completion.

Skills

Customer-first mindset

Phone & writing skills

Clear thinking under pressure

Attention to detail

Questioning & information gathering

Process discipline

Escalation judgment

Commitment to finish

Punctual attendance

Job description

YOU HAVE THE PEOPLE SKILLS. WE HAVE THE TRAINING.

All Fleet Inc. is searching for an organized, driven, and customer-focused Evening Operations Specialist.

This position is designed for someone who has already learned how to deliver excellent service in a demanding environment and is ready to apply those skills to a professional operations career.

You may currently be a restaurant team leader, hospitality professional, retail supervisor, customer service representative, medical scheduler, or front-desk coordinator.

If people already trust you to handle difficult situations, we should talk.

THE JOB

You will coordinate emergency truck and trailer repair services for commercial fleet customers.

You will answer calls, collect information, dispatch technicians, track progress, communicate updates, solve problems, and make sure every job is properly documented.

WHAT WE ARE LOOKING FOR

• A strong customer-first mindset
• Professional phone and written communication
• The ability to think clearly during busy periods
• Excellent attention to detail
• Confidence asking questions and gathering information
• The discipline to follow established processes
• The judgment to recognize when something needs escalation
• A commitment to finishing what you start
• Reliable attendance and punctuality

WHAT WE WILL TEACH YOU

• Dispatching and service-call coordination
• Truck and trailer repair terminology
• Our communication and documentation systems
• How to support mobile technicians
• How to manage breakdowns from intake through completion

You will not be expected to know everything on your first day. You will be expected to care, learn, communicate, and take ownership.

SCHEDULE: Second Shift | 4:0 0 PM to 12:30 AM

LOCATION: On-site in Winthrop Harbor, IL