Customer & Service Operations Specialist - 1st Shift

GetHired, Inc.; Zion (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth & Advancement

Fast‑Paced, Exciting Work Environment

Team That Has Your Back

Job summary

All Fleet Inc. is hiring a Customer & Service Operations Specialist to manage inbound service requests and coordinate mobile diesel technicians. You will think ahead to optimize routes and resource allocation, providing clear communication with customers and vendors.

Join a fast-paced team dedicated to getting fleets back on the road quickly while maintaining high-value account relationships and real-time problem solving.

Qualifications

• Must thrive in high-pressure dispatch environments with quick decision making.

Responsibilities

• Own inbound service requests, ensuring calls are handled efficiently.

Skills

Inbound service handling

Dispatch coordination

Route optimization

High-stakes performance

Customer service

Technical literacy

Multitasking

Communication skills

Team player

Tools

Dispatch software

Multi-line phones

Digital logs

Job description

1st Shift – Customer & Service Operations Specialist

Schedule: 1st Shift (8:00 AM – 4:30 PM)
Compensation: Competitive Pay

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: “Yes” – meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen.

About the Role

We are looking for a Customer & Service Operations Specialist who thrives under pressure, thinks five steps ahead, and knows how to orchestrate chaos into smooth operations. This isn’t just another dispatch job—this is a mission-critical role that ensures our customers get back on the road fast.

In this role, you will:

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high‑value accounts, keeping key customers informed and satisfied.
• Solve problems in real‑time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

• You thrive in high‑stakes environments – handling multiple service requests at once doesn’t phase you.
• Your communication skills are top‑notch – clear, professional, and always focused on solutions.
• You understand the trucking & repair industry (or you’re a fast learner).
• You’re a master problem‑solver – if a challenge arises, you tackle it head‑on.
• You know how to prioritize urgency – every second counts, and you act accordingly.
• You’re tech‑savvy – you can navigate dispatch software, multi‑line phones, and digital logs with ease.
• You’re a team player – working alongside technicians, customers, and vendors with a “whatever it takes” attitude.

What We Offer

• Competitive Pay – Your hard work should pay off.
• Career Growth & Advancement – We promote from within, and there’s always room to grow.
• A Fast‑Paced, Exciting Work Environment – No two days are ever the same.
• A Team That Has Your Back – Work alongside professionals who hustle just as hard as you.

Are you ready to be the backbone of a high‑performing fleet service operation?