Night-Shift Dispatch & Service Operations Specialist

GetHired, Inc.; Zion (IL); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Night shift differential

Career growth opportunities

Job summary

All Fleet Inc. seeks a 3rd Shift Customer & Service Operations Specialist to handle late-night service requests and keep fleets moving. You will own inbound requests, dispatch mobile diesel technicians, and optimize routes for speed and coverage.

In this role you’ll manage high-value accounts, communicate clearly across channels, and adjust schedules in real time to maintain excellent customer service on night shifts.

Qualifications

• Experience handling multiple service requests in high-pressure settings.
• Strong communication and customer service skills.
• Familiarity with dispatch software and digital logs.

Responsibilities

• Own inbound service requests and ensure calls are handled efficiently.
• Dispatch mobile diesel technicians to maximize speed and coverage.
• Plan routes and allocate resources to prevent delays.
• Manage high-value accounts and keep customers informed.
• Address emergencies and adjust schedules in real time.
• Communicate across calls, texts, and digital systems.
• Track performance and maintain logs and reports.

Skills

High-stakes environment

Clear communication

Trucking industry knowledge

Problem-solving

Prioritize urgency

Tech-savvy

Team player

Tools

Dispatch software

Job description

All Fleet Inc. seeks a 3rd Shift Customer & Service Operations Specialist to handle late-night service requests and keep fleets moving. You will own inbound requests, dispatch mobile diesel technicians, and optimize routes for speed and coverage.

In this role you’ll manage high-value accounts, communicate clearly across channels, and adjust schedules in real time to maintain excellent customer service on night shifts.