Evening ED Patient Access Supervisor

Mount Sinai Morningside; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Morningside is seeking a Supervisor, Patient Access Services for the Emergency Department to oversee frontline registration, insurance verification, and financial clearance in the evenings. You will ensure accurate patient access workflows, coach staff, and maintain HIPAA-compliant operations in a fast-paced hospital setting.

You will report to the Manager of Patient Access Services and partner with clinical units to resolve access issues, support onboarding, and uphold service

Qualifications

• Experience in Patient Access or front-end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Registration workflow

Communication

Education

High School Diploma or GED

Associates or Bachelors degree preferred

Tools

EPIC

Job description

Mount Sinai Morningside is seeking a Supervisor, Patient Access Services for the Emergency Department to oversee frontline registration, insurance verification, and financial clearance in the evenings. You will ensure accurate patient access workflows, coach staff, and maintain HIPAA-compliant operations in a fast-paced hospital setting.

You will report to the Manager of Patient Access Services and partner with clinical units to resolve access issues, support onboarding, and uphold service