Patient Access Supervisor: Emergency Department Leader

Mount Sinai Health System; United States; On-site; USD 79,000 - 118,000; Full time

Job summary

The Mount Sinai Health System is seeking a Supervisor for Patient Access Services in the Emergency Department at Mount Sinai Morningside. This full-time evening shift role focuses on overseeing registration, insurance verification, and financial clearance while delivering a positive patient experience.

The Supervisor will coach frontline staff, ensure regulatory compliance, and maintain workflow efficiency across the department in a fast-paced hospital environment in New York City.

Qualifications

• Experience in Patient Access or hospital registration.
• Knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks in a fast-paced healthcare setting.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure accurate registration and documentation.
• Monitor staff productivity and provide real-time feedback and coaching.
• Escalate operational issues or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and HIPAA.

Skills

Patient Access

Insurance verification

Customer service

Prioritization

Leadership experience

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

EPIC

Job description

The Mount Sinai Health System is seeking a Supervisor for Patient Access Services in the Emergency Department at Mount Sinai Morningside. This full-time evening shift role focuses on overseeing registration, insurance verification, and financial clearance while delivering a positive patient experience.

The Supervisor will coach frontline staff, ensure regulatory compliance, and maintain workflow efficiency across the department in a fast-paced hospital environment in New York City.