Emergency Department Patient Access Supervisor

Mount Sinai Morningside; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Morningside seeks a Supervisor, Patient Access Services in the Emergency Department for full-time days. You will oversee daily registration, insurance verification, and financial clearance, ensuring accurate data entry and a positive patient experience in a high-volume hospital setting.

Reporting to the Manager of Patient Access Services, you will supervise frontline staff, coach on service standards (AIDET), manage scheduling, and ensure HIPAA compliance while maintaining efficient

Qualifications

• Experience in Patient Access or hospital registration.
• Working knowledge of insurance verification and financial clearance.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.
• Experience in a unionized healthcare environment preferred.
• Experience with EPIC preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.
• Supervise frontline Patient Access representatives, including scheduling, attendance monitoring, and performance feedback.
• Support onboarding and training of new staff in collaboration with department leadership.
• Provide ongoing coaching to reinforce customer service standards (e.g., AIDET) and registration accuracy.
• Address routine employee concerns and escalates complex matters to the Manager and/or Human Resources.
• Support management of staff performance in accordance with 1199 collective bargaining agreements.
• Participate in counseling sessions and corrective action processes under the guidance of the Manager and Human Resources.
• Maintain effective working relationships with Human Resources and Labor Relations.
• Serve as the first point of contact for staff regarding workflow questions and operational issues.
• Communicate departmental updates and expectations from leadership to frontline staff.
• Partner with clinical units and internal departments to resolve patient access-related issues in real time.

Skills

Experience in Patient Access or front‑

Insurance verification

Interpersonal & customer service

Prioritization in fast-paced env

Leadership / team lead

Unionized environment experience

EPIC experience

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai Morningside seeks a Supervisor, Patient Access Services in the Emergency Department for full-time days. You will oversee daily registration, insurance verification, and financial clearance, ensuring accurate data entry and a positive patient experience in a high-volume hospital setting.

Reporting to the Manager of Patient Access Services, you will supervise frontline staff, coach on service standards (AIDET), manage scheduling, and ensure HIPAA compliance while maintaining efficient