Evening Dispatcher: Route Scheduler & Driver Coach

First Student; Austin (TX); Presencial; USD 29.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) with company contribution

Paid time off and paid holidays

Company-paid life insurance

Growth opportunities and internal ADV

Descripción de la vacante

First Student is hiring an Evening Dispatcher to manage bus dispatching, ensure on-time route performance, and coach drivers and monitors. This role focuses on heavy phone and radio traffic, customer liaison with major clients, and handling scheduling and driver concerns.

The shift begins at 12:00 (noon) for the evenings. The ideal candidate has 3-5 years of experience, a high school diploma or equivalent, and solid communication skills.

Formación

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate

Responsabilidades

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Conocimientos

Excellent communication

Customer service

Time management

Computer literacy

Radio dispatch knowledge

Educación

High school diploma

Herramientas

Radio dispatch equipment

Descripción del empleo

First Student is hiring an Evening Dispatcher to manage bus dispatching, ensure on-time route performance, and coach drivers and monitors. This role focuses on heavy phone and radio traffic, customer liaison with major clients, and handling scheduling and driver concerns.

The shift begins at 12:00 (noon) for the evenings. The ideal candidate has 3-5 years of experience, a high school diploma or equivalent, and solid communication skills.