Evening Dispatch Coordinator - HVAC & Plumbing

All Year Cooling; Florida; Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Health, Dental, and Vision insurance

401(k) matching with immediate vesting

Supplemental insurance packages

Company vehicle, gas card, and company

smartphone/tablet

Résumé du poste

All Year Cooling and Plumbing in South Florida is seeking an Evening Dispatcher to keep service calls organized, technicians on schedule, and customers informed. You’ll manage the evening dispatch board, respond to incoming requests, and adjust schedules as calls progress.

Ideal candidates have previous dispatch or service coordination experience, strong organizational and communication skills, and comfort with dispatch software, GPS routing, and Microsoft Office.

Qualifications

• Previous dispatching, scheduling, or service coordination experience; HVAC/plumbing/home services experience preferred.
• Strong organizational skills and attention to detail.
• Professional phone manner and clear written communication.
• Ability to manage competing priorities and make sound scheduling decisions.
• Comfortable using dispatch software, GPS/routing systems, and Microsoft Office.
• Familiarity with South Florida geography and travel times preferred.
• Dependable follow-through and the ability to work independently while communicating with the team.
• Evening shifts, including weekends and holidays as scheduled.

Responsabilités

• Schedule and dispatch HVAC and plumbing technicians based on location, availability, job requirements, and urgency.
• Monitor technician progress and adjust assignments to account for delays, cancellations, and new service requests.
• Provide customers with arrival windows and timely updates when schedules change.
• Give technicians accurate job details, customer notes, and access instructions.
• Coordinate urgent service requests and involve management when additional support is needed.
• Maintain accurate work orders, dispatch notes, and technician schedules.
• Coordinate with warehouse staff or management regarding parts and materials needed for service calls.
• Follow company procedures for customer communication, dispatching, and escalation.
• Prepare clear handoff notes for outstanding calls and next-day follow-up.
• Perform other related duties as assigned to support dispatch operations and customer service.

Connaissances

Dispatch experience

Organization

Communication

Multitasking

Dispatch software

GPS/routing

Microsoft Office

South Florida geography

Independence

Evening/weekend availability

Outils

Dispatch software

GPS routing

Microsoft Office

Description du poste

All Year Cooling and Plumbing in South Florida is seeking an Evening Dispatcher to keep service calls organized, technicians on schedule, and customers informed. You’ll manage the evening dispatch board, respond to incoming requests, and adjust schedules as calls progress.

Ideal candidates have previous dispatch or service coordination experience, strong organizational and communication skills, and comfort with dispatch software, GPS routing, and Microsoft Office.