Dispatcher

All Year Cooling; Florida; In loco; USD 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay

Health, Dental, and Vision insurance

401(k) matching with immediate vesting

Supplemental insurance packages

Company vehicle, gas card, and company

smartphone/tablet

Descrizione del lavoro

All Year Cooling and Plumbing in South Florida is seeking an Evening Dispatcher to keep service calls organized, technicians on schedule, and customers informed. You’ll manage the evening dispatch board, respond to incoming requests, and adjust schedules as calls progress.

Ideal candidates have previous dispatch or service coordination experience, strong organizational and communication skills, and comfort with dispatch software, GPS routing, and Microsoft Office.

Competenze

• Previous dispatching, scheduling, or service coordination experience; HVAC/plumbing/home services experience preferred.
• Strong organizational skills and attention to detail.
• Professional phone manner and clear written communication.
• Ability to manage competing priorities and make sound scheduling decisions.
• Comfortable using dispatch software, GPS/routing systems, and Microsoft Office.
• Familiarity with South Florida geography and travel times preferred.
• Dependable follow-through and the ability to work independently while communicating with the team.
• Evening shifts, including weekends and holidays as scheduled.

Mansioni

• Schedule and dispatch HVAC and plumbing technicians based on location, availability, job requirements, and urgency.
• Monitor technician progress and adjust assignments to account for delays, cancellations, and new service requests.
• Provide customers with arrival windows and timely updates when schedules change.
• Give technicians accurate job details, customer notes, and access instructions.
• Coordinate urgent service requests and involve management when additional support is needed.
• Maintain accurate work orders, dispatch notes, and technician schedules.
• Coordinate with warehouse staff or management regarding parts and materials needed for service calls.
• Follow company procedures for customer communication, dispatching, and escalation.
• Prepare clear handoff notes for outstanding calls and next-day follow-up.
• Perform other related duties as assigned to support dispatch operations and customer service.

Conoscenze

Dispatch experience

Organization

Communication

Multitasking

Dispatch software

GPS/routing

Microsoft Office

South Florida geography

Independence

Evening/weekend availability

Strumenti

Dispatch software

GPS routing

Microsoft Office

Descrizione del lavoro

All Year Cooling & Plumbing has served the South Florida area for over 50 years, with over
350,000 satisfied customers and counting. From Vero Beach to Homestead, we’re looking for top talent committed
to providing excellent service to our community. Interested in a career at a fast-paced, customer-focused family
business?
Weekly pay
Heath, Dental, and Vision insurance
401(k) matching with immediate vesting
Supplemental insurance packages
Certain jobs receive a company vehicle, company gas card, and company smartphone/tablet

Position:Dispatcher

Location: Coral Springs, FL

Job Id:186

# of Openings:1

Job Title: Dispatcher – Evening Shift

About Us

All Year Cooling and Plumbing has served South Florida since 1973, providing air conditioning installation, maintenance, repair, and plumbing services. We’re hiring an Evening Dispatcher to help keep service calls organized, technicians on schedule, and customers informed.

About the Position

Our dispatchers are the connection between our customers and field technicians. In this role, you’ll manage the evening dispatch board, respond to incoming service requests, and adjust schedules as calls progress. We’re looking for someone who follows through, communicates clearly, and can keep a busy evening running smoothly.

Responsibilities

Schedule and dispatch HVAC and plumbing technicians based on location, availability, job requirements, and urgency.

Monitor technician progress and adjust assignments to account for delays, cancellations, and new service requests.

Provide customers with arrival windows and timely updates when schedules change.

Give technicians accurate job details, customer notes, and access instructions.

Coordinate urgent service requests and involve management when additional support is needed.

Maintain accurate work orders, dispatch notes, and technician schedules.

Coordinate with warehouse staff or management regarding parts and materials needed for service calls.

Follow company procedures for customer communication, dispatching, and escalation.

Prepare clear handoff notes for outstanding calls and next-day follow-up.

Perform other related duties as assigned to support dispatch operations and customer service.

Qualifications

Previous dispatching, scheduling, or service coordination experience; HVAC, plumbing, or home services experience preferred.

Strong organizational skills and attention to detail.

Professional phone manner and clear written communication.

Ability to manage competing priorities and make sound scheduling decisions.

Comfortable using dispatch software, GPS/routing systems, and Microsoft Office.

Familiarity with South Florida geography and travel times preferred.

Dependable follow-through and the ability to work independently while communicating with the team.

Availability to work evening shifts, including weekends and holidays as scheduled.

All Year Cooling and Plumbing is an Equal Opportunity Employer. Employment decisions are based on job-related qualifications without regard to any status protected by applicable law. Reasonable accommodations are available to qualified applicants and employees as required by law. Applicants who need an accommodation during the hiring process may contact Human Resources.

Phone:[phone]
Text: 844-283-5683
Email: [e-mail]