Dispatcher

All Year Cooling & Plumbing; Florida; In loco; USD 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

All Year Cooling and Plumbing, serving South Florida since 1973, is seeking an Evening Dispatcher to keep service calls organized, technicians on schedule, and customers informed.

You will manage the evening dispatch board, respond to requests, and adjust plans as calls progress. Strong communication and organization are essential for a busy night.

Experience with dispatch software and coordinating with field teams is a plus.

Competenze

• Previous dispatching or service coordination experience; HVAC, plumbing, or home services preferred.
• Ability to manage competing priorities and deadlines.
• Professional phone manner and clear written communication.
• Comfortable using dispatch software and GPS/routing systems.
• Knowledge of South Florida geography is a plus.

Mansioni

• Schedule and dispatch HVAC and plumbing techs by location, availability, and urgency.
• Monitor progress and reassign as delays or new requests occur.
• Provide customers with arrival windows and schedule updates.
• Give techs accurate job details and access instructions.
• Coordinate urgent requests and involve management when needed.
• Maintain dispatch notes and technician schedules.
• Coordinate with warehouse for parts and materials.
• Follow procedures for communication, dispatch, and escalation.
• Prepare handoff notes for outstanding calls and next-day follow-ups.
• Support dispatch operations and customer service as assigned.

Conoscenze

Organizational skills

Phone etiquette

Written communication

Dispatch experience

MS Office

Strumenti

Dispatch software

GPS routing

Scheduling software

Descrizione del lavoro

All Year Cooling and Plumbing has served South Florida since 1973, providing air conditioning installation, maintenance, repair, and plumbing services. We’re hiring an Evening Dispatcher to help keep service calls organized, technicians on schedule, and customers informed.

About the Position

Our dispatchers are the connection between our customers and field technicians. In this role, you’ll manage the evening dispatch board, respond to incoming service requests, and adjust schedules as calls progress. We’re looking for someone who follows through, communicates clearly, and can keep a busy evening running smoothly.

Responsibilities

• Schedule and dispatch HVAC and plumbing technicians based on location, availability, job requirements, and urgency.
• Monitor technician progress and adjust assignments to account for delays, cancellations, and new service requests.
• Provide customers with arrival windows and timely updates when schedules change.
• Give technicians accurate job details, customer notes, and access instructions.
• Coordinate urgent service requests and involve management when additional support is needed.
• Maintain accurate work orders, dispatch notes, and technician schedules.
• Coordinate with warehouse staff or management regarding parts and materials needed for service calls.
• Follow company procedures for customer communication, dispatching, and escalation.
• Prepare clear handoff notes for outstanding calls and next-day follow-up.
• Perform other related duties as assigned to support dispatch operations and customer service.

Qualifications

• Previous dispatching, scheduling, or service coordination experience; HVAC, plumbing, or home services experience preferred.
• Strong organizational skills and attention to detail.
• Professional phone manner and clear written communication.
• Ability to manage competing priorities and make sound scheduling decisions.
• Comfortable using dispatch software, GPS/routing systems, and Microsoft Office.
• Familiarity with South Florida geography and travel times preferred.
• Dependable follow-through and the ability to work independently while communicating with the team.
• Availability to work evening shifts, including weekends and holidays as scheduled.

All Year Cooling and Plumbing is an Equal Opportunity Employer. Employment decisions are based on job-related qualifications without regard to any status protected by applicable law. Reasonable accommodations are available to qualified applicants and employees as required by law. Applicants who need an accommodation during the hiring process may contact Human Resources.