Evening Dispatch Coordinator — Connect Field Techs

Roto-Rooter Plumbing and Drain Service; Lombard (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid training

Life insurance

401K matching

Tuition reimbursement

Profit sharing

Job summary

Roto-Rooter Plumbing and Drain Service in Lombard, IL is seeking an Evening Dispatcher for our Chicago Call Center. The shift runs 3:30pm–12:00am, including weekends and holidays as assigned, with hourly pay ranging from $19 to $21 based on experience.

Responsibilities include coordinating between field technicians and customers nationwide, distributing jobs, managing technician workload on the Eastern region, and keeping customers informed about arrival status.

Qualifications

• Self-starter with strong organizational skills and attention to detail.
• Ability to multitask in a busy call-center environment.
• Excellent customer service and communication skills.
• Solid computer skills: Microsoft Word and Excel.
• AS400 knowledge is a plus.

Responsibilities

• Liaison between field technicians and customers nationwide.
• Distribute jobs to field technicians.
• Manage the workload of field technicians across the Eastern region.
• Inform customers on status of technician arrivals.
• Relay necessary job information to the field technicians.
• Resolve customer service issues.

Skills

Self-starter

Multitasking

Customer service

Microsoft Word

Microsoft Excel

Tools

AS400 knowledge

Job description

Roto-Rooter Plumbing and Drain Service in Lombard, IL is seeking an Evening Dispatcher for our Chicago Call Center. The shift runs 3:30pm–12:00am, including weekends and holidays as assigned, with hourly pay ranging from $19 to $21 based on experience.

Responsibilities include coordinating between field technicians and customers nationwide, distributing jobs, managing technician workload on the Eastern region, and keeping customers informed about arrival status.