Dispatcher

Gopherseweranddrain; Fridley (MN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid training

Opportunities for advancement

Job summary

Gopherseweranddrain is seeking a reliable Dispatcher to coordinate daily operations, assign jobs to technicians, and serve as the central communication hub between customers, field crews, and the office. The role involves managing a 12–8 PM Thursday–Monday shift and prioritizing urgent service calls to keep crews productive.

The ideal candidate has strong organizational and communication skills, experience with scheduling software, and the ability to adapt quickly in a fast-paced home services

Qualifications

• Strong organizational and multitasking abilities.
• Excellent communication and problem-solving skills.
• Ability to stay calm under pressure and make quick decisions.

Responsibilities

• Schedule and dispatch technicians to service calls and project jobs.
• Prioritize emergency and time-sensitive work.
• Communicate with customers regarding appointment times and updates.
• Coordinate with sales, project coordinators, and field crews.
• Monitor job progress and adjust schedules as needed throughout the day.
• Handle incoming calls and assist with booking service appointments.
• Maintain accurate records in scheduling/CRM software.
• Ensure efficient routing to maximize productivity.

Skills

Multitasking

Communication

Problem-solving

Calm under pressure

Detail-oriented

Computer literacy

Tools

Scheduling software

CRM software

Phone systems

Job description

We are a growing sewer and drain company specializing in sewer repairs, drain cleaning, and trenchless pipe lining. Our team is committed to fast response times, quality service, and clear communication. We're looking for a reliable Dispatcher to help coordinate our daily operations and keep our crews running efficiently.

Position Overview

The Dispatcher shift is 12–8 PM Thursday–Monday and is responsible for managing the daily schedule, assigning jobs to technicians, and serving as the main communication hub between customers, field crews, and the office. This role is ideal for someone who thrives in a fast-paced environment and can juggle multiple priorities.

Responsibilities

• Schedule and dispatch technicians to service calls and project jobs
• Prioritize emergency and time-sensitive work
• Communicate with customers regarding appointment times and updates
• Coordinate with sales, project coordinators, and field crews
• Monitor job progress and adjust schedules as needed throughout the day
• Handle incoming calls and assist with booking service appointments
• Maintain accurate records in scheduling/CRM software
• Ensure efficient routing to maximize productivity
• Others as needed

Qualifications

• Previous dispatching or scheduling experience preferred (home services a plus)
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Ability to stay calm under pressure and make quick decisions
• Detail-oriented and dependable
• Comfortable using computers, scheduling software, and phone systems

Preferred (but not required)

• Experience in plumbing, sewer, HVAC, or construction industries
• Knowledge of local service areas and routing
• Competitive hourly pay or salary (based on experience)
• Paid training
• Opportunities for advancement

Why Join Us?

• Fast-paced, team-oriented environment
• Essential role in daily operations
• Growing company with long-term opportunities
• Work that makes a real impact on customers every day