Evening Dispatcher

Roto-Rooter Plumbing and Drain Service; Lombard (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid training

Life insurance

401K matching

Tuition reimbursement

Profit sharing

Job summary

Roto-Rooter Plumbing and Drain Service in Lombard, IL is seeking an Evening Dispatcher for our Chicago Call Center. The shift runs 3:30pm–12:00am, including weekends and holidays as assigned, with hourly pay ranging from $19 to $21 based on experience.

Responsibilities include coordinating between field technicians and customers nationwide, distributing jobs, managing technician workload on the Eastern region, and keeping customers informed about arrival status.

Qualifications

• Self-starter with strong organizational skills and attention to detail.
• Ability to multitask in a busy call-center environment.
• Excellent customer service and communication skills.
• Solid computer skills: Microsoft Word and Excel.
• AS400 knowledge is a plus.

Responsibilities

• Liaison between field technicians and customers nationwide.
• Distribute jobs to field technicians.
• Manage the workload of field technicians across the Eastern region.
• Inform customers on status of technician arrivals.
• Relay necessary job information to the field technicians.
• Resolve customer service issues.

Skills

Self-starter

Multitasking

Customer service

Microsoft Word

Microsoft Excel

Tools

AS400 knowledge

Job description

Evening Dispatcher

We have an excellent opportunity available for a EVENING DISPATCHER, located in our Chicago Call Center located in Lombard, IL. The hours of this shift will be from 3:30pm-12:00am, weekends and holidays as assigned. The hourly pay range for this position is between $19.00-$21.00, depending on experience.

Overview

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. Roto-Rooter, America’s premiere plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but it’s our future that has us so excited!

Responsibilities

• Liaison between our field technicians and customers nationwide.
• Distribute jobs to field technicians.
• Manage the workload of field technicians throughout the Eastern portion of the country.
• Interact with customers to keep them informed of the status of their assigned field technician’s arrival.
• Relay necessary job information to the field technician.
• Resolve any customer service issues.

Requirements

• Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
• Able to multi task
• Excellent customer service skills
• Solid computer skills (Microsoft Word and Excel)
• AS400 knowledge preferred

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.