Dispatch Center Team Lead - Scheduling & Ops

Roto-Rooter; Glen Burnie (MD); On-site; USD 54,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

401K retirement plan

Paid vacation

Paid training

Profit sharing

Job summary

Roto-Rooter is seeking a Dispatch Coordinator for the Baltimore Call Center in Linthicum, MD. You will oversee dispatching across multiple branches and supervise dispatch personnel to ensure timely assignment of service calls to technicians.

The role offers hourly pay ranging from $25.96 to $27.40 with annual earnings around $54,000–$57,000 and potential overtime. Join a national brand with strong benefits and career advancement opportunities.

Qualifications

• Minimum requirement is a high school diploma or equivalent.
• Demonstrate exceptional communication and interpersonal skills in client and team interactions.
• Must be flexible in work hours and able to work overtime as needed.
• Demonstrating prior supervisory experience is a requirement for this position.
• Ability to create an upbeat, motivating environment and multitask in a fast-paced team.

Responsibilities

• Create a collaborative team environment that prioritizes and boost employee morale.
• Complete reporting on a weekly and monthly basis.
• Monitor the dispatch team performance.
• Improve the quality of service to our customers and reduce lost opportunities.
• Use creative thinking to improve dispatch processes.
• Handle complaint resolution.
• Responsible for dispatch procedure improvements that will enhance dispatch efficiencies and increase sales and job count for the branches.
• Ensure the compliance with company initiatives, including proper job distribution.
• Problem solving with branch and call center personnel.
• Create daily lunch schedules.
• Report to Evening Dispatch Operations Manager.

Skills

Communication skills

Interpersonal skills

Supervisory experience

Multitasking

Flexibility

Education

High school diploma/equivalent

Job description

Roto-Rooter is seeking a Dispatch Coordinator for the Baltimore Call Center in Linthicum, MD. You will oversee dispatching across multiple branches and supervise dispatch personnel to ensure timely assignment of service calls to technicians.

The role offers hourly pay ranging from $25.96 to $27.40 with annual earnings around $54,000–$57,000 and potential overtime. Join a national brand with strong benefits and career advancement opportunities.