2nd Shift Dispatcher – Baltimore-area Tech & Customer Coordinator

Roto-Rooter Plumbing and Drain Service; Linthicum (MD); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical insurance with Prescription DR

Accident & Critical Illness Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Job summary

Roto-Rooter Plumbing and Drain Service seeks a 2nd shift Dispatcher in the Baltimore area. The role involves coordinating between customers and field technicians, distributing jobs, and managing technician workload across a multi-state region.

Evening shift may include weekends. Bilingual skills are a plus; AS400 knowledge, Word and Excel proficiency, and excellent customer service are valued traits in a fast-paced environment.

Qualifications

• Ability to multi-task and thrive in a fast-paced work environment.
• Bilingual skills are a plus but not required.
• Proficient with AS400, Word and Excel.
• Strong customer service skills with attention to detail.

Responsibilities

• Serve as liaison between field service technicians and customers.
• Distribute jobs to field service technicians.
• Manage the workload of service technicians in a multi-state region.
• Inform customers of arrival status of technicians.
• Relay job details to technicians and provide information as needed.
• Resolve customer service concerns.

Skills

Multi-tasking

Bilingual skills

AS400 knowledge

Customer service skills

Word & Excel proficiency

Organized, detail-oriented

Tools

AS400

Microsoft Word

Microsoft Excel

Job description

Roto-Rooter Plumbing and Drain Service seeks a 2nd shift Dispatcher in the Baltimore area. The role involves coordinating between customers and field technicians, distributing jobs, and managing technician workload across a multi-state region.

Evening shift may include weekends. Bilingual skills are a plus; AS400 knowledge, Word and Excel proficiency, and excellent customer service are valued traits in a fast-paced environment.