Evening Customer Support Specialist | 1pm-10pm | Contract to Hire

TEKsystems; Olathe (KS); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) Retirement Plan

Life Insurance

Disability coverage

Health Spending Account (HSA)

Transportation benefits

PTO (Vac/Sick)

Job summary

TEKsystems partners with a community-focused organization in Olathe, KS, seeking a Customer Service Representative to join a diverse team. You will handle service requests, verify customer needs, and coordinate field actions while maintaining records. The role supports growth with potential direct hire.

Expect a 1pm–10pm shift, on-site requirements, and a collaborative work environment. Prior customer service and tech-savvy problem solving are valued for success in a fast-paced setting.

Qualifications

• At least 1 year of customer service experience.
• Strong communication and problem-solving skills.
• Comfortable handling a high volume of customer interactions.
• Detail-oriented and able to multitask in a fast-paced environment.
• Technically savvy and comfortable learning new software systems.

Responsibilities

• Manage service requests and work orders received electronically and by phone.
• Verify and qualify customer requests to ensure accurate processing.
• Coordinate technician check-ins/check-outs and dispatch purchase orders to subcontractors and service teams.
• Provide timely, knowledgeable customer support and ensure customer satisfaction.
• Maintain accurate records and complete additional administrative tasks as needed.

Skills

Customer service

Communication

Problem solving

Multitasking

Technical proficiency

Tools

CRM software

Job description

TEKsystems partners with a community-focused organization in Olathe, KS, seeking a Customer Service Representative to join a diverse team. You will handle service requests, verify customer needs, and coordinate field actions while maintaining records. The role supports growth with potential direct hire.

Expect a 1pm–10pm shift, on-site requirements, and a collaborative work environment. Prior customer service and tech-savvy problem solving are valued for success in a fast-paced setting.