Hybrid Customer Support Specialist

DH Pace; Olathe (KS); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Generous paid time off

401(k) with employer match

Employee discounts

Job summary

DH Pace is looking to hire a Full-time Customer Support Representative for their Contact Center team in Olathe, KS. The role involves providing exceptional support to customers by accurately processing service requests and collaborating with internal teams.

Responsibilities include managing service tickets, promoting products, and ensuring customer satisfaction. Candidates should have a high school diploma, excellent communication skills, and previous customer service experience.

This position offers benefits such as comprehensive medical coverage, paid time off, and a 401(k) plan with employer match.

Qualifications

• Previous experience in customer service or a related field is required.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Create and manage service tickets for customers.
• Handle customer concerns and provide appropriate solutions.
• Coordinate with Dispatch teams to prioritize requests.

Skills

Customer service experience

Strong communication skills

Proficiency in Microsoft Office

Problem-solving skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

DH Pace is looking to hire a Full-time Customer Support Representative for their Contact Center team in Olathe, KS. The role involves providing exceptional support to customers by accurately processing service requests and collaborating with internal teams.

Responsibilities include managing service tickets, promoting products, and ensuring customer satisfaction. Candidates should have a high school diploma, excellent communication skills, and previous customer service experience.

This position offers benefits such as comprehensive medical coverage, paid time off, and a 401(k) plan with employer match.