Aftermarket Customer Support Specialist

DH Pace Company, Inc.; Olathe (KS); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision options

Paid time off plan

401(k) retirement plan with employer match

Job summary

A family-owned business in the door services industry is seeking Customer Support Representatives for their Olathe, KS contact center. Candidates should have a high school diploma and customer service experience, with strong communication and organizational skills. The role involves creating service tickets, handling customer inquiries, and maintaining interaction records. Benefits include medical options, paid time off, and a 401(k) plan. This is an in-office position with full-time and part-time schedules available.

Qualifications

• Previous experience in customer service or related field.
• Strong verbal and written communication skills.
• Excellent organization and multitasking abilities.

Responsibilities

• Schedule and create accurate service tickets for customers.
• Handle customer concerns and provide appropriate solutions.
• Update records of customer interactions in the ERP system.

Skills

Customer service experience

Strong communication

Proficiency in Microsoft Office Suite

Problem-solving skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

A family-owned business in the door services industry is seeking Customer Support Representatives for their Olathe, KS contact center. Candidates should have a high school diploma and customer service experience, with strong communication and organizational skills. The role involves creating service tickets, handling customer inquiries, and maintaining interaction records. Benefits include medical options, paid time off, and a 401(k) plan. This is an in-office position with full-time and part-time schedules available.