Customer Service Representative

Talentify; Olathe (KS); On-site; USD 23,000 - 32,000; Full time

Job summary

Talentify in Olathe, KS is seeking a Customer Service Representative to provide outstanding service onsite. You will work with customers, partners and drivers to meet commitments and delight customers at every step of the experience.

Responsibilities include assisting customers via phone/email, handling complaints calmly, diagnosing and resolving issues, and monitoring delivery routes. Requires MS Office proficiency and a high school diploma.

Qualifications

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Skills

Customer service

Multitasking

Organizational skills

Communication

Education

High school diploma or equivalent

Tools

MS Project

Excel

Word

PowerPoint

Job description

About the Role:

Job Title: Customer Service Representative
Location: Olathe KS (Onsite)
Duration: 6 Months Contract - Higher Possibilities of extension or conversion
Pay Rate: $19.50/hr on W2
Shift Details: Tuesday - Saturday 8a - 4p

Manager Comments on Role:

Must be punctual and have reliable transportation

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

What your day-to-day will look like:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

What you’ll need to excel:

At a minimum, you’ll need:

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It’d be great if you also have:

• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations