Evening Customer Service Rep - BILINGUAL

Mr. Greens Produce; Austin (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Health savings account

Dental insurance

Life insurance

Employee assistance program

Disability insurance

Paid holidays

Job summary

Mr. Greens Produce is seeking a Customer Service Representative to resolve escalated issues, collaborate with clients and vendors, and respond to customer claims. You will analyze errors and provide feedback to improve procedures.

The role requires bilingual English/Spanish, strong communication, multitasking in a fast-paced environment, and MS Office proficiency. Evening shift, weekends required; on-site office setting.

Qualifications

• Bilingual in English and Spanish is required.
• Strong communication skills are essential.
• Ability to multitask in a fast-paced environment.
• High attention to detail and accuracy.
• Ability to prioritize tasks and meet deadlines.
• Capable of working independently and as part of a team.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Answer inbound calls from customers placing orders and inquiries.
• Handle customer and sales inquiries via phone, email, and chat.
• Provide excellent customer service and aim to resolve on first contact.
• Coordinate communication among customers, sales, transportation, and warehouse teams.

Skills

Bilingual English/Spanish

Strong communication

Multitask in fast-paced environment

Attention to detail

Prioritize deadlines

Independent and team player

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

Company Overview

Mr. Greens has grown into one of the largest privately-owned produce distributors in Florida, delivering produce 365 days a year to a wide range of customers including restaurants, hotels, country clubs, caterers, grocery stores, and retail outlets.

Summary

Mr. Greens is looking for a highly motivated and dedicated Customer Service Representative to resolve escalated customer issues, collaborate with clients and vendors, and respond to customer claims. The role involves analyzing errors and providing feedback to improve procedures.

Responsibilities

• Answer inbound calls from customers placing orders, inquiring about inventory, order status, and delivery times, etc.
• Handle and respond to all customer and sales inquiries via phone, email, and chat.
• Provide excellent customer service and aim to resolve questions on the first call.
• Facilitate communication among customers, sales, transportation, and warehouse teams.

Requirements

• Must be bilingual in English and Spanish.
• Strong communication skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail.
• Ability to prioritize tasks based on deadlines.
• Working knowledge of Microsoft Office (Outlook, Word, Excel).
• Ability to work independently and as a team player.
• High school diploma or GED preferred, or equivalent experience with at least two years in a related field.

Schedule

Evening shift: 4:30 PM – 12:30 AM. Must be able to work weekends.

Physical Demands / Work Environment

This position works in an office environment with low to moderate noise levels. The employee sits for long periods while operating a keyboard and communicating via telephone, may stand/walk on a level surface throughout the day, and occasionally lifts items up to 15 pounds.

Benefits

• Referral program
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance
• Employee assistance program
• Disability insurance
• Paid holidays