Customer Service Representative

Mr.-Greens-Produce-1; San Antonio (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Referral program

Health insurance

Paid time off

Vision insurance

Health savings account

Dental insurance

Life insurance

Employee assistance program

Disability insurance

Paid holidays

Job summary

Mr. Greens Produce is seeking a highly motivated Customer Service Representative to handle inbound calls, emails, and chats, assisting customers with orders and delivery information.

The role emphasizes proactive problem solving and cross-functional coordination with sales, transportation and warehouse teams. Ideal candidates possess strong communication skills, the ability to multitask in a fast-paced setting, and meticulous attention to detail.

Qualifications

• High school diploma or GED preferred; or equivalent experience.
• Strong communication and multitasking abilities required.
• Experience handling calls, emails, and chats is a plus.

Responsibilities

• Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
• Handle and respond to all customer inquiries via phone, email and chat.
• Provide excellent customer service and resolve issues on first contact when possible.
• Facilitate communication among customers, sales, transportation and warehouse.
• Assist with processing claims, feedback for process improvements and overall customer satisfaction.

Skills

Communication skills

Multitasking

Attention to detail

Customer-focused

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Mr. Greens Produce is hiring a highly motivated Customer Service Representative!Apply Today!Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Florida. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.Summary:Mr. Greens is looking for a highly motivated and dedicated Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.Responsibilities:Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.Handle and carefully respond to all customer and sales inquiries via phone, email and chatProvide excellent customer serviceAim to answer questions on the first call by being proactive in your customer service approachFacilitate communication among customers, sales, transportation and warehouse.Requirements:Strong communication skillsAbility to multitask and work in a fast-paced environmentStrong attention to detailAbility to prioritize based tasks based on deadlinesWorking knowledge of Microsoft Office (Outlook, Word, Excel)Ability to work independently and still be a team playerHigh School Diploma or GED preferred; or equivalent experience of a minimum of 2 years' work history in a related field.Must be able to work weekends.Mid Shift: 11am - 8:00pmPhysical Demands/ Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position works in an office environment with low to moderate noise levels.Individual sits for long periods of time while operating a keyboard and communicating via telephone.May involve standing/walking as needed primarily on a level surface throughout the day.May include lifting things up to 15 pounds, on occasion.Benefits:Referral programHealth insurancePaid time offVision insuranceHealth savings accountDental insuranceLife insuranceEmployee assistance programDisability insurancePaid holidays