Evening Customer Service Rep - BILINGUAL

Mr Greens Produce; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Referral program

Health insurance

Paid time off

Vision insurance

Health savings account

Dental insurance

Life insurance

Employee assistance program

Disability insurance

Paid holidays

Job summary

Mr. Greens Produce is hiring an Evening Customer Service Representative in Austin. The role requires bilingual English/Spanish communication to handle orders, inquiries, and delivery details.

You will resolve escalated issues, respond to claims, and work with clients and vendors to improve procedures, while supporting a high-volume, fast-paced environment.

Qualifications

• Strong communication skills and ability to multitask in a fast-paced environment.
• Attention to detail and ability to prioritize tasks by deadlines.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Answer inbound calls and respond to customer inquiries via phone, email, and chat.
• Resolve escalated issues and coordinate with sales, transportation, and warehouse teams.
• Aim to answer questions on the first call and provide proactive service.

Skills

Communication skills

Multitasking

Attention to detail

Prioritization

Microsoft Office

Independent worker

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mr. Greens Produce is hiring an Evening Customer Service Representative in Austin.

Must be Bilingual (English/Spanish).

Mr. Greens has proudly grown into one of the largest privately‑owned produce distributors in Florida. With deliveries 365‑days a year, 7‑days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.

Summary

Mr. Greens is looking for a highly motivated and dedicated Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.

Responsibilities

• Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
• Handle and carefully respond to all customer and sales inquiries via phone, email and chat.
• Provide excellent customer service.
• Aim to answer questions on the first call by being proactive in your customer service approach.
• Facilitate communication among customers, sales, transportation and warehouse.

Requirements

• Strong communication skills.
• Ability to multitask and work in a fast‑paced environment.
• Strong attention to detail.
• Ability to prioritize based tasks based on deadlines.
• Working knowledge of Microsoft Office (Outlook, Word, Excel).
• Ability to work independently and still be a team player.
• High School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field.
• Must be able to work weekends. Evening Shift: 4:30 PM – 12:30 AM.

Physical Demands/Work Environment

• This position works in an office environment with low to moderate noise levels.
• Individual sits for long periods of time while operating a keyboard and communicating via telephone.
• May involve standing/walking as needed primarily on a level surface throughout the day.
• May include lifting things up to 15 pounds, on occasion.

Benefits

• Referral program.
• Health insurance.
• Paid time off.
• Vision insurance.
• Health savings account.
• Dental insurance.
• Life insurance.
• Employee assistance program.
• Disability insurance.
• Paid holidays.