Evening Bilingual Customer Support Specialist

Mr. Greens Produce; Austin (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Health savings account

Dental insurance

Life insurance

Employee assistance program

Disability insurance

Paid holidays

Job summary

Mr. Greens Produce is seeking a Customer Service Representative to resolve escalated issues, collaborate with clients and vendors, and respond to customer claims. You will analyze errors and provide feedback to improve procedures.

The role requires bilingual English/Spanish, strong communication, multitasking in a fast-paced environment, and MS Office proficiency. Evening shift, weekends required; on-site office setting.

Qualifications

• Bilingual in English and Spanish is required.
• Strong communication skills are essential.
• Ability to multitask in a fast-paced environment.
• High attention to detail and accuracy.
• Ability to prioritize tasks and meet deadlines.
• Capable of working independently and as part of a team.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Answer inbound calls from customers placing orders and inquiries.
• Handle customer and sales inquiries via phone, email, and chat.
• Provide excellent customer service and aim to resolve on first contact.
• Coordinate communication among customers, sales, transportation, and warehouse teams.

Skills

Bilingual English/Spanish

Strong communication

Multitask in fast-paced environment

Attention to detail

Prioritize deadlines

Independent and team player

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

Mr. Greens Produce is seeking a Customer Service Representative to resolve escalated issues, collaborate with clients and vendors, and respond to customer claims. You will analyze errors and provide feedback to improve procedures.

The role requires bilingual English/Spanish, strong communication, multitasking in a fast-paced environment, and MS Office proficiency. Evening shift, weekends required; on-site office setting.