Day Customer Service Rep - BILINGUAL

Mr Greens Produce; Austin (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Health savings account

Dental insurance

Life insurance

Employee assistance program

Disability insurance

Paid holidays

Job summary

Mr. Greens Produce is hiring a Day Customer Service Representative in Austin. The role requires bilingual English/Spanish and strong communication skills in a fast-paced environment.

You will handle inbound calls, emails, and chats, address customer inquiries, and coordinate with sales, transportation, and warehouse to ensure timely deliveries and customer satisfaction.

Qualifications

• Bilingual English/Spanish required.
• Must be able to work weekends.
• Strong communication skills are essential.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Answer inbound calls from customers placing orders and inquiries.
• Handle customer and sales inquiries via phone, email, and chat.
• Provide excellent customer service and resolve escalated issues.
• Aim to resolve questions on the first contact.
• Coordinate communication among customers, sales, transportation and warehouse.

Skills

Communication skills

Multitasking

Attention to detail

Prioritize tasks

Team player

Weekend work

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mr. Greens Produce is hiring a Day Customer Service Representative in Austin!

Apply Today!

Must be Bilingual (English/Spanish)

Mr. Greens has proudly grown into one of the largest privately‑owned produce distributors in Florida. With deliveries 365‑days a year, 7‑days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.

Summary

Mr. Greens is looking for a highly motivated and dedicated Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.

Responsibilities

• Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
• Handle and carefully respond to all customer and sales inquiries via phone, email and chat.
• Provide excellent customer service.
• Aim to answer questions on the first call by being proactive in your customer service approach.
• Facilitate communication among customers, sales, transportation and warehouse.

Requirements

• Strong communication skills.
• Ability to multitask and work in a fast‑paced environment.
• Strong attention to detail.
• Ability to prioritize based tasks based on deadlines.
• Working knowledge of Microsoft Office (Outlook, Word, Excel).
• Ability to work independently and still be a team player.
• High School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field.
• Must be able to work weekends.
  • Day Shift: 8:00 AM- 4:30 PM

Physical Demands/ Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position works in an office environment with low to moderate noise levels.
• Individual sits for long periods of time while operating a keyboard and communicating via telephone.
• May involve standing/walking as needed primarily on a level surface throughout the day.
• May include lifting things up to 15 pounds, on occasion.

Benefits

• Referral program
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance
• Employee assistance program
• Disability insurance
• Paid holidays