Day Customer Service Representative

Mr Greens Produce; Houston (TX); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Health savings account

Dental insurance

Life insurance

Employee assistance program

Disability insurance

Paid holidays

Referral program

Job summary

Mr. Greens Produce is seeking a highly motivated Customer Service Rep for the Day Shift in Houston. You will resolve escalated customer issues and collaborate with clients and vendors to resolve concerns, while handling claims and feedback to improve procedures.

The role requires strong communication, the ability to multitask in a fast-paced environment, and use of Microsoft Office. Weekend availability and travel for training are required or preferred.

Qualifications

• High School Diploma or GED preferred; or equivalent experience.
• Ability to multitask and work in a fast-paced environment.
• Strong communication skills and attention to detail.
• Bilingual is preferred; willing to travel for training.
• Must be able to work weekends; Day Shift (6am to 2pm).

Responsibilities

• Answer inbound calls about orders, inventory, orders, and delivery times.
• Respond to customer and sales inquiries by phone, email and chat.
• Provide excellent customer service.
• Aim to answer questions on the first call by proactive service.
• Facilitate communication among customers, sales, transportation and warehouse.

Skills

Communication

Multitasking

Attention to detail

Prioritization

Team player

Bilingual (preferred)

Weekend availability

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mr. Greens Produce is looking for highly motivated (Day Shift) Customer Service Reps!

Apply Today!

Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Texas. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.

Summary

Mr. Greens is looking for a highly motivated and dedicated Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyze any errors committed and provide feedback for improving procedures.

Responsibilities

• Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
• Handle and carefully respond to all customer and sales inquiries via phone, email and chat.
• Provide excellent customer service.
• Aim to answer questions on the first call by being proactive in your customer service approach.
• Facilitate communication among customers, sales, transportation and warehouse.

Requirements

• Strong communication skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail.
• Ability to prioritize tasks based on deadlines.
• Working knowledge of Microsoft Office (Outlook, Word, Excel).
• Ability to work independently and still be a team player.
• High School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field.
• Bilingual is preferred and willing to travel for training.
• Must be able to work weekends – Day Shift (6am to 2pm).

Physical Demands / Work Environment

• This position works in an office environment with low to moderate noise levels.
• Individual sits for long periods of time while operating a keyboard and communicating via telephone.
• May involve standing/walking as needed primarily on a level surface throughout the day.
• May include lifting things up to 15 pounds, on occasion.

Benefits

• Referral program.
• Health insurance.
• Paid time off.
• Vision insurance.
• Health savings account.
• Dental insurance.
• Life insurance.
• Employee assistance program.
• Disability insurance.
• Paid holidays.