Day Customer Service Representative

Mrg Texas Llc; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Life insurance

Referral program

Job summary

Mr. Greens Produce is seeking a motivated Customer Service Representative for the day shift (6am to 2pm) in Texas. You will handle inbound calls, chats, and emails, resolving issues and providing proactive service to a diverse client base including restaurants and retailers.

The role emphasizes accurate, timely responses, strong communication, and coordination with sales, transportation, and warehouse teams to ensure smooth order fulfillment and customer satisfaction.

Qualifications

• Strong communication skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail and accuracy.
• Able to work weekends and collaborate with cross-functional teams.

Responsibilities

• Answer inbound calls, inquiries about inventory, orders, and deliveries.
• Respond to customer inquiries via phone, email and chat.
• Provide excellent customer service and resolve issues efficiently.
• Aim to answer questions on the first call.
• Coordinate with sales, transportation and warehouse teams to facilitate communication.

Skills

Strong communication

Multitasking

Attention to detail

Team player

Education

High School Diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Mr. Greens Produce is looking for highly motivated (Day Shift) Customer Service Reps!Apply Today!Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Texas. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets.Summary:Mr. Greens is looking for a highly motivated and dedicated Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.Responsibilities:Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.Handle and carefully respond to all customer and sales inquiries via phone, email and chatProvide excellent customer serviceAim to answer questions on the first call by being proactive in your customer service approachFacilitate communication among customers, sales, transportation and warehouse.Requirements:Strong communication skillsAbility to multitask and work in a fast-paced environmentStrong attention to detailAbility to prioritize based tasks based on deadlinesWorking knowledge of Microsoft Office (Outlook, Word, Excel)Ability to work independently and still be a team playerHigh School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field.Bilingual is preferred and willing to travel for trainingMust be able to work weekends - Day Shift (6am to 2pm)Physical Demands/ Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position works in an office environment with low to moderate noise levels.Individual sits for long periods of time while operating a keyboard and communicating via telephone.May involve standing/walking as needed primarily on a level surface throughout the day.May include lifting things up to 15 pounds, on occasion.Benefits:Referral programHealth insurancePaid time offVision insuranceHealth savings accountDental insuranceLife insuranceEmployee assistance programDisability insurancePaid holidays