Evening Customer Relations Specialist IV — Temp-to-Hire

Collectors Holdings, Inc.; Jersey City (NJ); Vor Ort; USD 34.000 - 45.000; Vollzeit

Zusammenfassung

Collectors Holdings, Inc. is seeking a temp-to-hire Customer Relations Specialist IV to join the PSA Customer Relations team at our Jersey City, NJ office.

This full-time onsite role runs 3:00 pm to 11:30 pm, Monday through Friday. The ideal candidate has at least 2 years of customer relations experience, strong problem-solving and communication skills, and familiarity with Google Workspace; Salesforce experience is preferred.

Qualifikationen

• Requires high school diploma or equivalent; college degree preferred.
• Minimum 2+ years in customer relations or similar role.
• Demonstrated problem-solving and communication skills.
• Strong listening skills and empathetic communication.
• Organized, detail-oriented, and able to manage multiple tasks.
• Familiarity with Google Workspace; Salesforce preferred.

Aufgaben

• Engage with customers to provide accurate information using department protocols.
• Collaborate with Operations and other departments to resolve customer issues.
• Clarify customer issues, determine causes, and explain best solutions.
• Process customer adjustments and maintain accounts accordingly.
• Keep department spreadsheets updated with new orders.
• Escalate unresolved issues to leads or supervisors.
• Handle inquiries with discretion and sound judgment.

Kenntnisse

Customer relations

Problem-solving

Communication skills

Listening skills

Interpersonal skills

Google Workspace

Salesforce

Ausbildung

High school diploma or equivalent

College degree preferred

Tools

Google Workspace

Salesforce

Jobbeschreibung

Collectors Holdings, Inc. is seeking a temp-to-hire Customer Relations Specialist IV to join the PSA Customer Relations team at our Jersey City, NJ office.

This full-time onsite role runs 3:00 pm to 11:30 pm, Monday through Friday. The ideal candidate has at least 2 years of customer relations experience, strong problem-solving and communication skills, and familiarity with Google Workspace; Salesforce experience is preferred.