Evening Customer Care Specialist (On-Call Weekends)

ServiceSource Inc; Aurora (CO); On-site; USD 22,000 - 31,000; Full time

Job summary

ServiceSource is seeking a customer service representative to respond to calls and written inquiries, acting as the direct point of contact for customers. You will document inquiries, uphold HIPAA confidentiality, and maintain data accuracy while meeting quality standards.

The role requires a high school diploma or GED, proficiency with PC/Windows and MS Office, and the ability to work a schedule that includes weekends and on-call rotations.

Qualifications

• High school diploma or GED required.
• Must be able to clear background checks.
• Experience with PC, Windows and MS Office required.
• Customer service experience preferred.
• Maintain HIPAA confidentiality.

Responsibilities

• Respond to calls or written correspondence as a direct contact for customers.
• Document inquiries appropriately and maintain data accuracy.
• Follow confidentiality and security guidelines at all times.
• Maintain minimum production and quality expectations.
• Stay informed with online reference information.

Skills

Excellent data entry

Customer service

Verbal communication

Confidentiality/HIPAA

Problem solving

Education

High School Diploma or GED

Tools

PC & Windows

Microsoft Office

Job description

ServiceSource is seeking a customer service representative to respond to calls and written inquiries, acting as the direct point of contact for customers. You will document inquiries, uphold HIPAA confidentiality, and maintain data accuracy while meeting quality standards.

The role requires a high school diploma or GED, proficiency with PC/Windows and MS Office, and the ability to work a schedule that includes weekends and on-call rotations.