Customer Service Representative Weekend Shift

ALCIDEWORKS LLC; Orange Park (FL); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

A customer service company in Orange Park is seeking a Customer Service Representative for the Weekend Shift. Responsibilities include receiving a high volume of calls, identifying customer needs, and providing solutions. The ideal candidate possesses excellent communication skills, is computer savvy, and can manage stress well. Competitive compensation and growth opportunities are offered.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Friendly demeanor and ability to remain calm under pressure.
• Highly organized with the ability to prioritize projects.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify customer needs and provide solutions.
• Document all customer interactions.
• Attend trainings to maintain up-to-date skills.

Skills

Excellent phone communication skills

Active listening techniques

Computer proficiency

Time management

Ability to work under pressure

Education

High school diploma/GED

Tools

Customer management software

Job description

Overview

Looking for a Customer Service Representative for our Weekend Shift

• Saturday and Sunday plus optional Monday and Tuesday

Benefits

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics and adjust as needed for detailed and unique request
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively