Evening Customer Care Specialist (Nonprofit)

ServiceSource Inc; Wheeling (IL); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Disability insurance

401(k) match

Flexible Spending/Health Savings

Descripción de la vacante

ServiceSource Inc is seeking a customer service representative in Wheeling, IL. The regular schedule runs from 11:30 a.m. to 8:00 p.m., with on-call weekend rotation.

The role focuses on handling customer inquiries, protecting confidentiality, and maintaining production and quality standards while using Microsoft Office. The organization operates under the AbilityOne program and is a 501(c)(3) nonprofit offering comprehensive benefits and a strong support network for individuals with

Formación

• High school diploma or GED required.
• Must be able to clear background checks.
• Experience with PC, Windows, and Microsoft Office expected.
• Customer service experience preferred.

Responsabilidades

• Responds to calls or written inquiries and serves as direct contact for customers.
• Responds promptly and accurately to customer inquiries.
• Documents all inquiries.
• Maintains confidentiality and security guidelines.

Conocimientos

Customer service

Data entry

HIPAA compliance

Verbal communication

Confidential information handling

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

ServiceSource Inc is seeking a customer service representative in Wheeling, IL. The regular schedule runs from 11:30 a.m. to 8:00 p.m., with on-call weekend rotation.

The role focuses on handling customer inquiries, protecting confidentiality, and maintaining production and quality standards while using Microsoft Office. The organization operates under the AbilityOne program and is a 501(c)(3) nonprofit offering comprehensive benefits and a strong support network for individuals with