Healthcare Customer Care Specialist

Stance Health Solutions; Laguna Hills (CA); Vor Ort; USD 25.000 - 39.000; Vollzeit

Zusammenfassung

Stance Health Solutions in Laguna Hills, CA is seeking a Customer Care Coordinator to provide front-line support to referral sources and customers. You will handle high-volume orders and calls with empathy, accuracy, and strong follow-up to ensure timely processing.

The role requires multitasking, attention to detail, and adherence to HIPAA and insurance guidelines, plus on-call participation. Evening/weekend availability may be required.

Qualifikationen

• Minimum two years experience in customer service.
• At least one year in a call center or medical/healthcare setting.
• Excellent listening skills and empathetic communication.
• Ability to operate basic office equipment and standard software.
• Professional written and oral communication.
• Knowledge of insurance reimbursement guidelines is a plus.

Aufgaben

• Receive incoming orders/communication via fax, email, or other platforms.
• Answer a high volume of calls from referral sources and customers.
• Verify insurance eligibility and coverage.
• Complete member intake and schedule orders accurately.
• Ensure data is entered accurately and timely.
• Inform patients of copays and financial obligations.
• Document patient accounts with proper notes and updates.
• Follow up on all open tasks in a timely manner.
• Maintain knowledge of home care products and insurance guidelines.
• Adhere to HIPAA, OSHA, and account sensitivity requirements.
• Work with patients, payors, and physicians to obtain documentation.

Kenntnisse

Active listening

Empathetic communication

Professional telephone etiquette

Multitasking

Attention to detail

Time management

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office Suite

Jobbeschreibung

Stance Health Solutions in Laguna Hills, CA is seeking a Customer Care Coordinator to provide front-line support to referral sources and customers. You will handle high-volume orders and calls with empathy, accuracy, and strong follow-up to ensure timely processing.

The role requires multitasking, attention to detail, and adherence to HIPAA and insurance guidelines, plus on-call participation. Evening/weekend availability may be required.