Remote Call Center Specialist: Superior Customer Service

360care; United States; À distance; USD 32 000 - 42 000; Plein temps

Résumé du poste

360care is seeking a Customer Service Representative to handle high-volume incoming calls, address inquiries, and deliver compassionate service while maintaining accurate records. The role emphasizes HIPAA compliance and confidentiality, with a remote-friendly setup and a focus on timely follow-up.

Youll use Microsoft Outlook and Excel daily, collaborate with teams, and uphold company policies. A high school diploma is required, and prior phone or customer service experience is preferred.

Qualifications

• High school diploma or equivalent.
• Previous experience in a phone operator or customer service role preferred.
• Excellent customer service skills.
• Advance working knowledge of Microsoft Outlook and Excel required.

Responsabilités

• Promptly and professionally answer incoming calls, ensuring excellent customer service.
• Assist customers with inquiries, resolve issues, and direct calls to the appropriate departments when necessary.
• Maintain accurate and up-to-date call logs and customer records.
• Collaborate with team members to ensure smooth communication and workflow.
• Must take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.
• Emphasize customer service in all aspects of operations.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to you manager.
• Reacts positively to change and performs other duties as assigned.

Connaissances

Customer service

Phone handling

Communication

Multitasking

Problem solving

Attention to detail

Teamwork

Formation

High School Diploma

Outils

Microsoft Outlook

Excel

Description du poste

360care is seeking a Customer Service Representative to handle high-volume incoming calls, address inquiries, and deliver compassionate service while maintaining accurate records. The role emphasizes HIPAA compliance and confidentiality, with a remote-friendly setup and a focus on timely follow-up.

Youll use Microsoft Outlook and Excel daily, collaborate with teams, and uphold company policies. A high school diploma is required, and prior phone or customer service experience is preferred.