Customer Care Specialist - High-Volume Support & On-Call

Stance Health Solutions; United States; On-site; USD 26,000 - 29,000; Full time

Job summary

Stance Health Solutions is seeking a Customer Care Coordinator to provide front-line support for referral sources and customers, handling high volumes of orders and calls with attention to accuracy and empathy.

You will verify insurance eligibility, guide patients through payment options, document accounts, and collaborate with payors and physicians to ensure timely processing while complying with HIPAA and company guidelines. Evening, weekend, and on-call participation may be required.

Qualifications

• High school diploma or equivalent required.
• Minimum two years experience in customer service.
• At least one year in a Call Center or medical/healthcare environment.

Responsibilities

• Receive incoming orders and communications from referral sources and customers.
• Answer high volume of calls from referral sources and customers.
• Verify insurance eligibility and coverage.
• Provide exceptional customer service while speaking on the phone.
• Complete member intake and schedule orders per QA standards.
• Document patients' accounts with proper notes and updates.
• Follow up on all open tasks in a timely manner.
• Work with patients, insurance payors, and physicians to ensure documentation is received.
• Adhere to HIPAA, OSHA, and company policies.

Skills

Listening skills

Empathetic communication

Oral and written communication

Multitasking

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Stance Health Solutions is seeking a Customer Care Coordinator to provide front-line support for referral sources and customers, handling high volumes of orders and calls with attention to accuracy and empathy.

You will verify insurance eligibility, guide patients through payment options, document accounts, and collaborate with payors and physicians to ensure timely processing while complying with HIPAA and company guidelines. Evening, weekend, and on-call participation may be required.