Evening Concierge & Resident Experience Lead

Baywood Court; Castro Valley (CA); On-site; USD 24,000 - 35,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Employer retirement match

Scholarships

Employee meals for $3

Bonuses and events

Job summary

Baywood Court is a not-for-profit senior living community in Castro Valley seeking a Part-time Evening Front Desk Clerk. This role covers evenings Wednesdays, Thursdays, Fridays 4pm-12am, with weekend/holiday availability. Duties include guest reception, check-ins, phone handling, mail, and security monitoring.

Competitive hourly pay and benefits after 30 days are offered. The ideal candidate delivers exceptional customer service, can work independently, and stays calm in emergencies.

Qualifications

• Excellent customer service skills.
• Exceptional interpersonal, verbal and written communication skills.
• Demonstrated confident decision-making and critical thinking skills.
• Must be able to work independently with minimal supervision.
• Flexible with a team-player mentality.
• Ability to read, write and speak English clearly.
• Proficient in Microsoft Office and basic Windows applications.
• Experience with security monitoring systems and multi-line telephone systems.

Responsibilities

• Greet residents and visitors, coordinate check-ins and appointments, and direct requests to the appropriate departments.
• Answer incoming calls with proper phone etiquette and transfer to the right department.
• Present a professional appearance and demeanor with residents, visitors, and staff.
• Sort mail and packages and manage deliveries as needed.
• Monitor security cameras and report any safety concerns to management or local authorities.
• Respond promptly to resident emergencies and assist responders while ensuring access and location are clear.
• Complete closing procedures and assist with administrative work orders.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Decision making

Team player

Microsoft Office

Telephone system

Tools

Security monitoring system

Multi-line telephone system

Job description

Baywood Court is a not-for-profit senior living community in Castro Valley seeking a Part-time Evening Front Desk Clerk. This role covers evenings Wednesdays, Thursdays, Fridays 4pm-12am, with weekend/holiday availability. Duties include guest reception, check-ins, phone handling, mail, and security monitoring.

Competitive hourly pay and benefits after 30 days are offered. The ideal candidate delivers exceptional customer service, can work independently, and stays calm in emergencies.