Front Desk Coordinator - PM Wednesday - Friday & On-call

Baywood Court; Castro Valley (CA); On-site; USD 24,000 - 35,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Employer retirement match

Scholarships

Employee meals for $3

Bonuses and events

Job summary

Baywood Court is a not-for-profit senior living community in Castro Valley seeking a Part-time Evening Front Desk Clerk. This role covers evenings Wednesdays, Thursdays, Fridays 4pm-12am, with weekend/holiday availability. Duties include guest reception, check-ins, phone handling, mail, and security monitoring.

Competitive hourly pay and benefits after 30 days are offered. The ideal candidate delivers exceptional customer service, can work independently, and stays calm in emergencies.

Qualifications

• Excellent customer service skills.
• Exceptional interpersonal, verbal and written communication skills.
• Demonstrated confident decision-making and critical thinking skills.
• Must be able to work independently with minimal supervision.
• Flexible with a team-player mentality.
• Ability to read, write and speak English clearly.
• Proficient in Microsoft Office and basic Windows applications.
• Experience with security monitoring systems and multi-line telephone systems.

Responsibilities

• Greet residents and visitors, coordinate check-ins and appointments, and direct requests to the appropriate departments.
• Answer incoming calls with proper phone etiquette and transfer to the right department.
• Present a professional appearance and demeanor with residents, visitors, and staff.
• Sort mail and packages and manage deliveries as needed.
• Monitor security cameras and report any safety concerns to management or local authorities.
• Respond promptly to resident emergencies and assist responders while ensuring access and location are clear.
• Complete closing procedures and assist with administrative work orders.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Decision making

Team player

Microsoft Office

Telephone system

Tools

Security monitoring system

Multi-line telephone system

Job description

Baywood Court is committed to seniors so they may live in health, happiness and dignity.We are a very active modern and not for profit senior living community conveniently located in Castro Valley. We are in search of service minded individuals with the desire to make a positive impact on the residents that live within our community.Position available for Part-time Evening ShiftPart-time: Wednesdays, Thursdays, Fridays 4pm-12am (midnight)Requires the ability to help cover other shift days/times as needed.Must be available to work weekends and holidays.*Must complete employment application online to advance to next step!*Pay: $21.50 per hourWe are a 24/7 facility therefore one must be able to work weekends and holidays as required. All applicants are required to complete and pass a drug screening, physical exam with tuberculosis (TB) skin test, and criminal clearance through FBI and Department of Justice. The background search includes minor misdemeanors and DUIs.We are looking for a professional, outgoing, proactive decision maker with top customer service skills to join our Front Desk team. The role requires alertness, independence, and professionalism, and readiness to respond to resident needs, monitor building activity, and handle unexpected situations with calm confidence. Candidates must also be proficient with computers, including Microsoft Office and our security monitoring system.What Can Baywood Court Offer You?Full time employees working 30 hours or more are eligible to enroll in the medical, dental, vision, life insurance plans the 1st of the month following 30 days of employment. Baywood Court also provides employees up to $1500 to $4500 per year to help with out-of-pocket medical expenses including pharmacy!Retirement Savings Plan with employer match up to 4% Baywood Court has contributed over ONE MILLLION dollars to employees’ retirement savings plans!DELICIOUS and nutritious employee meals for only $3.00Scholarships availableFun work events BBQs and food trucks, Employee recognition celebrations, Theme days, Casual Fridays and more!Visit our LinkedIn page: https://www.linkedin.com/company/baywoodcourt/ESSENTIAL DUTIES:Welcomes residents and visitors professionally, coordinate check-ins and appointments, respond promptly to inquiries, direct requests to the appropriate departments, and ensure a positive experience.Using proper phone etiquette, receives incoming calls and transfers to appropriate departments.Presents a professional appearance and demeanor greeting everyone (residents, visitors and staff) with a smile.Sorts mail and packages.Monitors security cameras and notifies management or Alameda County Sheriff’s Office immediately of any safety/security issues, suspicious persons or illegal activities on site.Responds promptly to resident emergencies via emergency pendants, pull cords, or phone calls; assess situations, coordinate with 911, and assist emergency responders with resident access and location when management is unavailable.Conducts closing procedures.Fulfill administrative work orders.Full Job descriptions may be provided upon request.QUALIFICATIONS:Excellent customer service skillsExceptional interpersonal, verbal and written communication skillsDemonstrated confident decision-making and critical thinking skillsMust be able to work independently and with minimal supervisionAbility to quickly learn and retain a broad range of community procedures and operational protocols while delivering exceptional customer service.Flexible with a team-player mentality. Ability to work collaboratively and efficientlyAbility to read, write and speak the English language, using proper speech and grammarAbility to remain calm under pressure and exercise good judgementHigh level of ownership, accountability and initiativeProficient in Microsoft Office, and ability to learn additional Windows applications, as well as a multi-line telephone systemAbility to function in a high volume, fast-paced, multi-tasking environmentPHYSICAL DEMANDS/ WORKING CONDITIONS:Ability to sit for up to 75% of the shift, and stand, walk, bend, stoop, and reach as needed to respond to resident needs or emergencies.Maintain focus and attentiveness throughout overnight hours.Lift and carry up to 10 lbs.; push and pull up to 30 lbs.May be exposed to communicable diseases, blood or body fluids, cleaning chemicals, and unpleasant odors.Tenemos ganas de conocerte! Inaasam naming makilala kayo! We look forward to meeting you!Please visit our career page: http://www.baywoodcourt.org/careers/Baywood Court is committed to compliance with all applicable laws providing equal employment opportunities. We celebrate our employees differences and qualified applicants will be considered for employment based on their ability to perform the job.