Front Desk Coordinator

Baywood Court; Castro Valley (CA); Presencial; USD 24.000 - 35.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement savings plan with employer

Employee meals

Scholarships available

Team events and celebrations

Descripción de la vacante

Baywood Court in Castro Valley, CA is hiring for a Part-time Weekend Evening Shift Front Desk role. The position requires weekend coverage (Sat & Sun 4pm-12am) and availability to cover other shifts. Pay is $21.50 per hour; drug screen, TB test and background checks are required.

The ideal candidate has strong customer service, is computer proficient (Microsoft Office, security monitoring system), and can handle emergencies calmly while coordinating with residents and staff.

Formación

• Excellent customer service skills.
• Strong interpersonal, verbal and written communication.
• Ability to work independently with minimal supervision.
• Willing to cover weekends/holidays.
• Proficient with computers and office software.

Responsabilidades

• Welcomes residents and visitors professionally, coordinates check-ins and appointments, and responds to inquiries.
• Receives incoming calls using proper phone etiquette and transfers to appropriate departments.
• Presents a professional appearance and demeanor greeting residents, visitors and staff.
• Sorts mail and packages.
• Monitors security cameras and notifies management or authorities of safety issues.
• Responds to resident emergencies and assists responders.

Conocimientos

Customer service

Interpersonal skills

Decision making

Independent worker

Team player

English proficiency

MS Office

Telephone system

Calm under pressure

Multi-tasking

Herramientas

Security monitoring system

Descripción del empleo

Job Details: Job Location: Baywood Court - Castro Valley, CA 94546, Salary Range: $21.50 - $21.50 Hourly, Job Shift: PM Shift, Baywood Court is committed to seniors so they may live in health, happiness and dignity.

We are a very active modern and not for profit senior living community conveniently located in Castro Valley. We are in search of service minded individuals with the desire to make a positive impact on the residents that live within our community.

Position available for Part-time Weekend Evening Shift

Part-time: Saturday & Sunday 4pm-12am (midnight)

Requires the ability to help cover other shift days/times as needed.

Must be available to work weekends and holidays.

Pay: $21.50 per hour

We are a 24/7 facility therefore one must be able to work weekends and holidays as required. All applicants are required to complete and pass a drug screening, physical exam with tuberculosis (TB) skin test, and criminal clearance through FBI and Department of Justice. The background search includes minor misdemeanors and DUIs.

We are looking for a professional, outgoing, proactive decision maker with top customer service skills to join our Front Desk team. The role requires alertness, independence, and professionalism, and readiness to respond to resident needs, monitor building activity, and handle unexpected situations with calm confidence. Candidates must also be proficient with computers, including Microsoft Office and our security monitoring system.

What Can Baywood Court Offer You?

• Full time employees working 30 hours or more are eligible to enroll in the medical, dental, vision, life insurance plans the 1st of the month following 30 days of employment. Baywood Court also provides employees up to $1500 to $4500 per year to help with out-of-pocket medical expenses including pharmacy!
• Retirement Savings Plan with employer match up to 4% Baywood Court has contributed over ONE MILLION dollars to employees’ retirement savings plans!
• DELICIOUS and nutritious employee meals for only $3.00
• Scholarships available
• Fun work events BBQs and food trucks, Employee recognition celebrations, Theme days, Casual Fridays and more!
• Visit our LinkedIn page: https://www.linkedin.com/company/baywoodcourt/

ESSENTIAL DUTIES:

• Welcomes residents and visitors professionally, coordinate check-ins and appointments, respond promptly to inquiries, direct requests to the appropriate departments, and ensure a positive experience.
• Using proper phone etiquette, receives incoming calls and transfers to appropriate departments.
• Presents a professional appearance and demeanor greeting everyone (residents, visitors and staff) with a smile.
• Sorts mail and packages.
• Monitors security cameras and notifies management or Alameda County Sheriff's Office immediately of any safety/security issues, suspicious persons or illegal activities on site.
• Responds promptly to resident emergencies via emergency pendants, pull cords, or phone calls; assess situations, coordinate with 911, and assist emergency responders with resident access and location when management is unavailable.
• Conducts closing procedures.
• Fulfill administrative work orders.

Qualifications: QUALIFICATIONS:

• Excellent customer service skills
• Exceptional interpersonal, verbal and written communication skills
• Demonstrated confident decision-making and critical thinking skills
• Must be able to work independently and with minimal supervision
• Ability to quickly learn and retain a broad range of community procedures and operational protocols while delivering exceptional customer service.
• Flexible with a team-player mentality. Ability to work collaboratively and efficiently
• Ability to read, write and speak the English language, using proper speech and grammar
• Ability to remain calm under pressure and exercise good judgement
• High level of ownership, accountability and initiative
• Proficient in Microsoft Office, and ability to learn additional Windows applications, as well as a multi-line telephone system
• Ability to function in a high volume, fast-paced, multi-tasking environment

PHYSICAL DEMANDS/ WORKING CONDITIONS:

• Ability to sit for up to 75% of the shift, and stand, walk, bend, stoop, and reach as needed to respond to resident needs or emergencies.
• Maintain focus and attentiveness throughout overnight hours.
• Lift and carry up to 10 lbs.; push and pull up to 30 lbs.
• May be exposed to communicable diseases, blood or body fluids, cleaning chemicals, and unpleasant odors.

Tenemos ganas de conocerte! Inaasam naming makilala kayo! We look forward to meeting you!

Baywood Court is committed to compliance with all applicable laws providing equal employment opportunities. We celebrate our employees differences and qualified applicants will be considered for employment based on their ability to perform the job.