Evening Concierge & Guest Experience Specialist

Planned Companies; Santa Clara (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K match

Job summary

Planned Companies in Santa Clara, CA is hiring Front Desk Associates and Doormen to welcome tenants, guests, and vendors. The role includes directing visitors, arranging reservations, and coordinating local services with a focus on hospitality and safety.

The team emphasizes strong customer service, clear communication, and the ability to multitask in a fast-paced environment. Schedule: Tue–Sat, 3:00 pm–11:45 pm, with full-time hours and benefits.

Qualifications

• 3+ years of customer service experience.
• Warm, welcoming demeanor.
• Excellent written and verbal communication.
• Knowledge of local attractions is a plus.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors.
• Develop relationships to provide personalized experiences for tenants.
• Schedule reservations and appointments at restaurants, hotels, and venues.
• Plan on-site events and coordinate access to local services.
• Document, secure and track mail, deliveries and vendor services.
• Answer phones, monitor lobby, and manage keys/access cards.

Skills

Customer service

Excellent communication

Guest relations

Multitasking

Time management

Basic computer skills

Tools

Computer basics

Job description

Planned Companies in Santa Clara, CA is hiring Front Desk Associates and Doormen to welcome tenants, guests, and vendors. The role includes directing visitors, arranging reservations, and coordinating local services with a focus on hospitality and safety.

The team emphasizes strong customer service, clear communication, and the ability to multitask in a fast-paced environment. Schedule: Tue–Sat, 3:00 pm–11:45 pm, with full-time hours and benefits.