On-Call Concierge & Guest Experience Pro

Planned Companies; Santa Clara (CA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K with employer match

Job summary

Planned Companies’ Santa Clara location is seeking Front Desk Associates and Doormen to welcome tenants, guests, and vendors while ensuring a safe, presentable environment.

Pay is $30.00 per hour with on-call swing, graveyard, and weekend schedule. Responsibilities include greeting, directing arrivals, coordinating reservations, planning on-site events, and managing mail and access control.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self‑assured and able to multitask with good time‑management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide personalized experiences.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on‑site events.
• Provide direction, referrals and help access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby and maintain and control keys & access cards.

Skills

Customer service

Communication

Time management

Multitasking

Lifting up to 50 lbs

Job description

Planned Companies’ Santa Clara location is seeking Front Desk Associates and Doormen to welcome tenants, guests, and vendors while ensuring a safe, presentable environment.

Pay is $30.00 per hour with on-call swing, graveyard, and weekend schedule. Responsibilities include greeting, directing arrivals, coordinating reservations, planning on-site events, and managing mail and access control.