Evening Community Technician: Crisis Support & Care

BRC - Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance and paid training

Mission-driven team

Job summary

Bowery Residents' Committee, Inc. is seeking a Community Technician for the Parkview location in Manhattan, NY. This full-time role operates 37.5 hours per week across evening shifts within a 24/7 program, with mandatory overtime to ensure resident safety and support.

The position focuses on crisis response, trauma-informed care, de-escalation, and maintaining a safe environment. No prior shelter experience is required; training, certifications, and growth opportunities are provided by BRC.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

Crisis intervention

Communication skills

Calm under pressure

Education

High School diploma or GED

Tools

Narcan training

Job description

Bowery Residents' Committee, Inc. is seeking a Community Technician for the Parkview location in Manhattan, NY. This full-time role operates 37.5 hours per week across evening shifts within a 24/7 program, with mandatory overtime to ensure resident safety and support.

The position focuses on crisis response, trauma-informed care, de-escalation, and maintaining a safe environment. No prior shelter experience is required; training, certifications, and growth opportunities are provided by BRC.