Evening Closing Manager - Lead Guest Experience

Smithfield's Chicken 'N Bar-B-Q; Wilmington (NC); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Paid vacation

Benefits at 6 months

Overtime available

Company contribution

Job summary

Smithfield's Chicken 'N Bar-B-Q in Wilmington, NC seeks a Closing Manager to lead the final shift. This role covers 5 days per week, with start times between 2-5pm and Fri/Sat/Sun as expected shifts, closing the restaurant by 10pm or 11pm on peak nights.

Position is roughly 40 hours per week, with overtime available for top performers. Benefits begin at 6 months, and paid vacation is included. Strong leadership and guest service focus are essential to keep operations running smoothly.

Qualifications

• Experienced restaurant leader with drive-thru experience.
• High standards of operational execution and nightly shutdown.
• Guest advocacy to ensure no one leaves unhappy.
• Hands-on style of leadership with an upbeat personality.
• Strong communication skills and professional appearance.
• Ability to taste and handle all menu items and maintain quality.
• Able to stand for extended periods and lift 50 lbs.

Responsibilities

• Oversee nightly closing procedures and drive-thru operations.
• Ensure operational excellence and consistent food quality.
• Maintain high guest satisfaction during closing hours.
• Lead a team toward on-time, accurate service and clean shutdown.

Skills

Drive-thru experience

Restaurant leadership

Guest advocacy

Hands-on leadership

Upbeat attitude

Communication skills

Professional appearance

Food quality standards

Menu knowledge

Heavy lifting

Job description

Smithfield's Chicken 'N Bar-B-Q in Wilmington, NC seeks a Closing Manager to lead the final shift. This role covers 5 days per week, with start times between 2-5pm and Fri/Sat/Sun as expected shifts, closing the restaurant by 10pm or 11pm on peak nights.

Position is roughly 40 hours per week, with overtime available for top performers. Benefits begin at 6 months, and paid vacation is included. Strong leadership and guest service focus are essential to keep operations running smoothly.