Evening Client Support Navigator — Shelter & Housing

Svdp Sf; San Francisco (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Kaiser medical insurance paid in full

403b Retirement Plan with employer-m­–

Ten vacation and ten sick days

Personal floating holidays and holiday

Job summary

St. Vincent de Paul Society of San Francisco is seeking a Client Support Coordinator for the Swing Shift to manage client intakes, provide services, and problem-solve with clients to ensure safety and order at the Navigation Center.

The role requires a responsive approach to housing criteria, respectful client interaction, and the ability to work under pressure in crisis situations. This is a full-time, non-exempt, union position offering robust benefits.

Qualifications

• High school degree or equivalent work experience; AA degree preferred.
• One year experience working with diverse populations in a non-profit setting.
• Good communication skills, both verbal, reading and written.
• Excellent customer service skills.
• Ability to maintain accurate records.
• Ability to work well under pressure and in crisis situations.
• Proficient in data entry and Microsoft Word.

Responsibilities

• Work with clients to resolve problems.
• Assist with providing resource and referral information for clients.
• Assist clients with navigating the criteria for housing.
• Responsible for respectful and courteous treatment of all clients at all times.
• Monitor and control activities in the Navigation Center ensuring the safety of clients and staff.
• Deliver client food.
• Assist with maintenance and cleanliness of shelter.
• Carry protective gloves at all times and use them as appropriate.
• Follow and maintain rules and regulations described in the Navigation Center’s operations manual.
• Implement and adhere to Standards of Care per City/County legislation.
• Enter client data into database using provided software program.
• Make area checks as assigned.
• Perform bed checks.
• Distribute and collect blankets and towels.
• Attend monthly all-staff meetings.
• Perform other appropriate duties as assigned.

Skills

Communication skills

Customer service

Crisis management

Data entry

Education

High school diploma or equivalent

AA degree preferred

Tools

Microsoft Word

Job description

St. Vincent de Paul Society of San Francisco is seeking a Client Support Coordinator for the Swing Shift to manage client intakes, provide services, and problem-solve with clients to ensure safety and order at the Navigation Center.

The role requires a responsive approach to housing criteria, respectful client interaction, and the ability to work under pressure in crisis situations. This is a full-time, non-exempt, union position offering robust benefits.