Client Support Coordinator Swing Shift

St Vincent De Paul Society Of San Francisco; San Francisco (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Kaiser medical insurance

Dental, Vision, and Life insurance

403b Retirement Plan with employer‑pay

Employee Assistance Program

Ten vacation and ten sick days

Two personal floating holidays and 12.

Job summary

St. Vincent de Paul Society of San Francisco seeks a Client Support Coordinator for swing shift to handle client intakes, provide resource referrals and support a safe, respectful Navigation Center.

This full-time, union, non-exempt role requires strong communication, data entry proficiency, and compassion for chronically homeless individuals; duties include coordinating housing criteria, delivering services, and maintaining records.

Qualifications

• High school degree or equivalent; AA preferred.
• One year experience with diverse populations in a non-profit setting.
• Excellent customer service skills and strong communication.
• Experience with chronically homeless individuals and/or mental health challenges.
• Proficient in data entry and Microsoft Word; ability to learn new software.

Responsibilities

• Work with clients to resolve problems and provide resource information.
• Assist clients with navigating housing criteria and referrals.
• Maintain respectful, professional treatment of all clients.
• Enter client data into database and perform area and bed checks.
• Deliver client food and assist with shelter maintenance and safety.

Skills

Customer service

Communication

Data entry

Crisis handling

Record-keeping

Education

High school diploma or equivalent

AA degree preferred

Job description

Client Support Coordinator Swing Shift

Division Case Manager/Mgmt Active - Hourly full-time Division Circle Navigation Ctr, San Francisco, CA, US

3 days ago Requisition ID: 1672

Life Changing Work* Welcoming Staff* Generous Benefits* Advancement Opportunities Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco.

St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, the Division Circle Navigation Center for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 200 employees working in 4 locations. We are proud of our diversity and of our more than 150-year history of helping others in San Francisco. St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.

SUMMARY:

Under the supervision of the Shift Supervisor, the Client Support Coordinator is responsible for handling client intakes and services to clients. Problem solving with the clients is a key part of this position. This is a Full-Time, Non-exempt, Union position.

SCHEDULE: Swing Shift: 4:00pm to 12:30am. The days off are Thursday and Friday.

SALARY AND BENEFIT OVERVIEW:

The Client Support Coordinator position starts at $25.50 per hour.

St. Vincent de Paul Society of San Francisco offers a robust benefits package that includes:

• Kaiser medical insurance paid in full
• Voluntary dental, vision and life insurance
• 403b Retirement Plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation and ten sick days accrued per year, two personal floating holidays and twelve and a half holidays offered per year.

RESPONSIBILITIES:

• Work with clients to resolve problems.
• Assist with providing resource and referral information for clients.
• Assist clients with navigating the criteria for housing.
• Responsible for respectful and courteous treatment of all clients at all times.
• Monitor and control activities in the Navigation Center ensuring the safety of clients and staff.
• Deliver client food.
• Assist with maintenance and cleanliness of shelter.
• Carry protective gloves at all times and use them as appropriate.
• Follow and maintain rules and regulations described in the Navigation Center’s operations manual.
• Implement and adhere to Standards of Care per City/County legislation.
• Enter client data into database using provided software program.
• Make area checks as assigned.
• Perform bed checks.
• Distribute and collect blankets and towels.
• Attend monthly all-staff meetings.
• Perform other appropriate duties as assigned.

QUALIFICATIONS:

• High school degree or equivalent work experience. AA degree preferred.
• One year experience working with diverse populations in a non-profit setting.
• Excellent customer service skills.
• Good communication skills, both verbal, reading and written.
• Enthusiastic about service others.
• Experience with and the ability to work with men and women who are chronically homeless, substance users and /or mentally ill.
• Ability to maintain accurate records.
• Ability to work well under pressure and in crisis situations.
• Ability to follow rules and supervisor’s instructions.
• Proficient in data entry, learning new software and Microsoft Word.
• Demonstrated use of Vincentian values such as respect, dignity, integrity, collaboration, justice, stewardship, compassionate service, client advocacy, resourcefulness and excellence.
• Ability to maintain professional boundaries with guests, volunteers and staff.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.

Covid vaccination and negative result on TB test required.

Employment offer contingent upon successful completion of background check

St. Vincent de Paul Society of San Francisco celebrates diversity, equity, inclusion and belonging and is an Affi…

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction