Client Support Coordinator Swing Shift

Svdp Sf; San Francisco (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Kaiser medical insurance paid in full

403b Retirement Plan with employer-m­–

Ten vacation and ten sick days

Personal floating holidays and holiday

Job summary

St. Vincent de Paul Society of San Francisco is seeking a Client Support Coordinator for the Swing Shift to manage client intakes, provide services, and problem-solve with clients to ensure safety and order at the Navigation Center.

The role requires a responsive approach to housing criteria, respectful client interaction, and the ability to work under pressure in crisis situations. This is a full-time, non-exempt, union position offering robust benefits.

Qualifications

• High school degree or equivalent work experience; AA degree preferred.
• One year experience working with diverse populations in a non-profit setting.
• Good communication skills, both verbal, reading and written.
• Excellent customer service skills.
• Ability to maintain accurate records.
• Ability to work well under pressure and in crisis situations.
• Proficient in data entry and Microsoft Word.

Responsibilities

• Work with clients to resolve problems.
• Assist with providing resource and referral information for clients.
• Assist clients with navigating the criteria for housing.
• Responsible for respectful and courteous treatment of all clients at all times.
• Monitor and control activities in the Navigation Center ensuring the safety of clients and staff.
• Deliver client food.
• Assist with maintenance and cleanliness of shelter.
• Carry protective gloves at all times and use them as appropriate.
• Follow and maintain rules and regulations described in the Navigation Center’s operations manual.
• Implement and adhere to Standards of Care per City/County legislation.
• Enter client data into database using provided software program.
• Make area checks as assigned.
• Perform bed checks.
• Distribute and collect blankets and towels.
• Attend monthly all-staff meetings.
• Perform other appropriate duties as assigned.

Skills

Communication skills

Customer service

Crisis management

Data entry

Education

High school diploma or equivalent

AA degree preferred

Tools

Microsoft Word

Job description

Client Support Coordinator Swing Shift

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Division Case Manager/Mgmt Active - Hourly full-time Division Circle Navigation Ctr, San Francisco, CA, US

Life Changing Work* Welcoming Staff* Generous Benefits* Advancement Opportunities Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco.

St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, the Division Circle Navigation Center for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 200 employees working in 4 locations. We are proud of our diversity and of our more than 150-year history of helping others in San Francisco. St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.

SUMMARY

Under the supervision of the Shift Supervisor, the Client Support Coordinator is responsible for handling client intakes and services to clients. Problem solving with the clients is a key part of this position. This position will ensure the safety of the Navigation Center by monitoring activities of the clients and controlling activities when necessary. This is a Full-Time, Non-exempt, Union position.

SCHEDULE

Swing Shift: 4:00pm to 12:30am. The days off are Thursday and Friday.

SALARY AND BENEFIT OVERVIEW

The Client Support Coordinator position starts at $25.50 per hour.

St. Vincent de Paul Society of San Francisco offers a robust benefits package that includes:

• Kaiser medical insurance paid in full
• Voluntary dental, vision and life insurance
• 403b Retirement Plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation and ten sick days accrued per year, two personal floating holidays and twelve and a half holidays offered per year.

RESPONSIBILITIES

• Work with clients to resolve problems.
• Assist with providing resource and referral information for clients.
• Assist clients with navigating the criteria for housing.
• Responsible for respectful and courteous treatment of all clients at all times.
• Monitor and control activities in the Navigation Center ensuring the safety of clients and staff.
• Deliver client food.
• Assist with maintenance and cleanliness of shelter.
• Carry protective gloves at all times and use them as appropriate.
• Follow and maintain rules and regulations described in the Navigation Center’s operations manual.
• Implement and adhere to Standards of Care per City/County legislation.
• Enter client data into database using provided software program.
• Make area checks as assigned.
• Perform bed checks.
• Distribute and collect blankets and towels.
• Attend monthly all-staff meetings.
• Perform other appropriate duties as assigned.

QUALIFICATIONS

• High school degree or equivalent work experience. AA degree preferred.
• One year experience working with diverse populations in a non-profit setting.
• Good communication skills, both verbal, reading and written.
• Excellent customer service skills.
• Enthusiastic about service others.
• Experience with and the ability to work with men and women who are chronically homeless, substance users and /or mentally ill.
• Ability to maintain accurate records.
• Ability to work well under pressure and in crisis situations.
• Ability to follow rules and supervisor’s instructions.
• Proficient in data entry, learning new software and Microsoft Word.
• Demonstrated use of Vincentian values such as respect, dignity, integrity, collaboration, justice, stewardship, compassionate service, client advocacy, resourcefulness and excellence.
• Ability to maintain professional boundaries with guests, volunteers and staff.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.

Covid vaccination and negative result on TB test required.

Employment offer contingent upon successful completion of background check

St. Vincent de Paul Society of San Francisco celebrates diversity, equity, inclusion and belonging and is an Affine Action/Equal Opportunity Employer.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction