Evening Call Center Specialist - Customer Support

Roto-Rooter; Glen Burnie (MD); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical insurance

Paid vacation

Tuition reimbursement

Matching 401K Retirement Savings Plan

Job summary

Roto-Rooter is hiring a Call Center Customer Service Representative for the evening shift in Glen Burnie, MD. This full-time role focuses on providing excellent customer service as the first point of contact for customers with plumbing issues. Ideal candidates will have strong communication skills and customer service experience, with bilingual skills being a plus. The position offers an hourly wage of $17.00-$19.00, excellent benefits, and opportunities for career advancement within the company.

Qualifications

• Bilingual skills are a plus.
• Must be able to work in a fast-paced environment.
• Self-starter who is organized and thorough with attention to detail.

Responsibilities

• Be the first point of contact with our customers.
• Obtain key information from customers while expressing empathy.
• Data entry including customer contact information and plumbing details.
• Schedule service calls based on customer availability.
• Discuss additional services and products with customers.
• Be a trusted informational resource for customers.

Skills

Strong customer service focus

Excellent oral and written communication skills

AS400 knowledge

Prior call center experience

Bilingual skills

Working knowledge of Microsoft Word and Excel

Job description

Roto-Rooter is hiring a Call Center Customer Service Representative for the evening shift in Glen Burnie, MD. This full-time role focuses on providing excellent customer service as the first point of contact for customers with plumbing issues. Ideal candidates will have strong communication skills and customer service experience, with bilingual skills being a plus. The position offers an hourly wage of $17.00-$19.00, excellent benefits, and opportunities for career advancement within the company.