Customer Service Representative-2nd shift

Roto-Rooter; Glen Burnie (MD); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical insurance

Paid vacation

Tuition reimbursement

Matching 401K Retirement Savings Plan

Job summary

Roto-Rooter is hiring a Call Center Customer Service Representative for the evening shift in Glen Burnie, MD. This full-time role focuses on providing excellent customer service as the first point of contact for customers with plumbing issues. Ideal candidates will have strong communication skills and customer service experience, with bilingual skills being a plus. The position offers an hourly wage of $17.00-$19.00, excellent benefits, and opportunities for career advancement within the company.

Qualifications

• Bilingual skills are a plus.
• Must be able to work in a fast-paced environment.
• Self-starter who is organized and thorough with attention to detail.

Responsibilities

• Be the first point of contact with our customers.
• Obtain key information from customers while expressing empathy.
• Data entry including customer contact information and plumbing details.
• Schedule service calls based on customer availability.
• Discuss additional services and products with customers.
• Be a trusted informational resource for customers.

Skills

Strong customer service focus

Excellent oral and written communication skills

AS400 knowledge

Prior call center experience

Bilingual skills

Working knowledge of Microsoft Word and Excel

Job description

Overview

Call Center Customer Service Representative, 2nd Shift

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.

Hiring immediately for Customer Service Representative for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter’s Baltimore-area call center, located in Linthicum, MD, operating on the evening shift (until 10:00 p.m.). The hourly pay rate for this position is $17.00-$19.00, depending on experience.

Responsibilities

• Be the first point of contact with our customers.
• Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
• Data entry, including customer contact information and relevant details concerning their plumbing problems.
• Schedule a service call based on customer’s availability and convenience.
• Discuss additional services and products we have available that may be helpful.
• Be a trusted informational resource for Roto-Rooter customers.

Requirements

• Bilingual skills are a plus!
• Strong customer service focus
• AS400 knowledge is preferred
• Prior call center experience is helpful
• Able to work in a fast-paced environment
• Excellent oral and written communication skillsA Working knowledge of Microsoft Word and Excel programs
• Self-starter who is organized and thorough with attention to detail

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.