Customer Service Representative

Mr. Rooter of Greater Baltimore; Glen Burnie (MD); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Flexible schedule

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Opportunity for advancement

Job summary

A plumbing service company in Glen Burnie, MD, is seeking a Customer Service Representative. This role involves handling calls, scheduling appointments, and ensuring effective communication with customers and technicians. The ideal candidate will have strong verbal and written communication skills, a typing speed of at least 55 WPM, and a detail-oriented approach. Competitive salary and benefits include health insurance, 401(k) matching, and opportunities for advancement. Join a team that values customer service excellence.

Qualifications

• Minimum typing speed of 55 WPM.
• Detail-oriented with strong data entry skills.
• Strong verbal and written communication skills required.

Responsibilities

• Answer incoming calls in a professional and courteous manner.
• Schedule and coordinate service calls based on customer needs.
• Communicate schedule changes or delays with customers and technicians.
• Perform additional duties as needed.

Skills

Strong verbal and written communication skills

Minimum typing speed of 55 WPM

Detail-oriented with strong data entry skills

Positive attitude and strong work ethic

Team player who can also work independently

Job description

Mr. Rooter of Baltimore
📍 3701 Commerce Dr., Arbutus, MD
💲 $24 per hour
🕒 Every-Other-Week Schedule (40 hours/week)

Job Title

Customer Service Representative

Mr. Rooter of Baltimore is seeking an energetic and customer-focused Customer Service Representative to join our team. This role is a key part of upholding our service philosophy by delivering the highest level of customer service. You will handle incoming calls, schedule service appointments, and communicate effectively with customers and technicians.

If you are self-motivated, enjoy helping people, and thrive in a fast-paced environment, we want to hear from you!

Schedule (Alternating Every Other Week)

Week 1

• Monday–Friday: 3:00 PM – 8:00 PM
• Saturday: 8:00 AM – 7:00 PM
• Sunday: 8:00 AM – 12:00 PM
• Total: 40 hours

Week 2

• Monday– (Thursday Off) or Work (Sunday Off)
• Friday: 7:30 AM – 7:00 PM
• Saturday: 8:00 AM – 7:00 PM
• Sunday: 8:00 AM – 10:30 AM
• Total: 40 hours

Key Responsibilities

• Answer incoming calls in a professional and courteous manner
• Schedule and coordinate service calls based on customer needs
• Communicate schedule changes or delays with customers and technicians
• Use customer development techniques via phone, email, mail, and personal contact
• Perform additional duties as needed

Job Requirements

• Strong verbal and written communication skills
• Minimum typing speed of 55 WPM
• Detail-oriented with strong data entry skills
• Positive attitude and strong work ethic
• Team player who can also work independently

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Opportunity for advancement

Compensation

$24.00 per hour