Bilingual Call Center Specialist - Plumbing Support

Roto-Rooter; Tempe (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

Paid Vacation

Life Insurance

401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Job summary

Roto-Rooter is seeking a Call Center Customer Service Representative in Tempe, Arizona. This full-time role requires strong customer service skills and the ability to handle customer inquiries with empathy and efficiency. Responsibilities include data entry, scheduling service calls, and providing information about additional services. The ideal candidate will be organized, detail-oriented, and possess excellent communication skills. Roto-Rooter offers a comprehensive benefits package, including medical, dental, and retirement savings plans.

Qualifications

• Bilingual skills are a plus!
• Strong customer service focus essential.
• Excellent oral and written communication skills required.
• Prior call center experience beneficial.
• Ability to work in a fast-paced environment required.

Responsibilities

• Be the first point of contact with customers.
• Obtain key information while expressing empathy.
• Schedule service calls based on customer availability.
• Discuss additional services that may be helpful.
• Data entry for customer contact information.

Skills

Bilingual skills

Strong customer service focus

Excellent communication skills

Organized and thorough

Tools

Microsoft Word

Microsoft Excel

AS400

Job description

Roto-Rooter is seeking a Call Center Customer Service Representative in Tempe, Arizona. This full-time role requires strong customer service skills and the ability to handle customer inquiries with empathy and efficiency. Responsibilities include data entry, scheduling service calls, and providing information about additional services. The ideal candidate will be organized, detail-oriented, and possess excellent communication skills. Roto-Rooter offers a comprehensive benefits package, including medical, dental, and retirement savings plans.