Customer Service Specialist — Flexible Schedule & Growth

Mr. Rooter of Greater Baltimore; Glen Burnie (MD); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Flexible schedule

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Opportunity for advancement

Job summary

A plumbing service company in Glen Burnie, MD, is seeking a Customer Service Representative. This role involves handling calls, scheduling appointments, and ensuring effective communication with customers and technicians. The ideal candidate will have strong verbal and written communication skills, a typing speed of at least 55 WPM, and a detail-oriented approach. Competitive salary and benefits include health insurance, 401(k) matching, and opportunities for advancement. Join a team that values customer service excellence.

Qualifications

• Minimum typing speed of 55 WPM.
• Detail-oriented with strong data entry skills.
• Strong verbal and written communication skills required.

Responsibilities

• Answer incoming calls in a professional and courteous manner.
• Schedule and coordinate service calls based on customer needs.
• Communicate schedule changes or delays with customers and technicians.
• Perform additional duties as needed.

Skills

Strong verbal and written communication skills

Minimum typing speed of 55 WPM

Detail-oriented with strong data entry skills

Positive attitude and strong work ethic

Team player who can also work independently

Job description

A plumbing service company in Glen Burnie, MD, is seeking a Customer Service Representative. This role involves handling calls, scheduling appointments, and ensuring effective communication with customers and technicians. The ideal candidate will have strong verbal and written communication skills, a typing speed of at least 55 WPM, and a detail-oriented approach. Competitive salary and benefits include health insurance, 401(k) matching, and opportunities for advancement. Join a team that values customer service excellence.