EV Service Shop Lead & Mentor

Rivian; Eagan (MN); On-site; USD 80,000 - 100,000; Full time

Job summary

Rivian in Minnesota is seeking a Service Production Supervisor to act as the in-shop quarterback, coach, and strategist. You will direct vehicle flow, mentor technicians, and ensure a seamless, high-quality service experience, empowering your team to deliver owners back to their adventures.

The role emphasizes leadership, cross-team collaboration, and data-driven improvements, with a focus on safety, thorough communication, and hands-on support across tasks to keep production on pace.

Qualifications

• 5+ years of leadership experience in a high-volume automotive service environment.
• High School Diploma, GED, or other recognized credential preferred.
• Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains.
• Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
• Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
• Excellent written and verbal communication skills.

Responsibilities

• Mentor, coach, and inspire a team of technicians, cultivating a high-performance culture built on collaboration, trust, and continuous learning.
• Actively manage team performance, providing regular feedback and conducting performance reviews.
• Champion the Rivian culture by fostering an inclusive environment where every team member feels valued and empowered.
• Identify and nurture talent, creating clear development paths and providing hands-on training to elevate the team's technical capabilities.
• Oversee service workflows and technician development, ensuring accountability across shifts and departments.

Skills

Leadership

Communication

Lean manufacturing

Technical acumen

Education

High School Diploma or GED

Tools

DMS

Repair order tracking

Diagnostic software

Job description

Rivian in Minnesota is seeking a Service Production Supervisor to act as the in-shop quarterback, coach, and strategist. You will direct vehicle flow, mentor technicians, and ensure a seamless, high-quality service experience, empowering your team to deliver owners back to their adventures.

The role emphasizes leadership, cross-team collaboration, and data-driven improvements, with a focus on safety, thorough communication, and hands-on support across tasks to keep production on pace.